DME
You contacted me via the app after I…
You contacted me via the app after I already bought a new base and it was delivered to my home from your company . Honestly, you asked for a review and it deserves 1 star. I don’t want to, but it is completely disorganized, sluggish, and unhelpful. Your departments are not communicating. You are not aware of what has been handled and not. I don’t want others to be enticed by your products that are $300+ only to get awful customer service. There is no customer care/service in product once purchased. The big purchase is a thing but the repeat purchases and the growth does come from reputation. Your customers hold your reputation. If you truly cared about our pets, you would care about the welfare of their bathroom. We, as pet parents, care and buy these high end products because it makes it easier for us and for them. I clean my girls litter box after they use it, this product made it easier for me not to clean it 3+ times a day. Think about it. Would you want to go to the restroom if there was excrement on the toilet or in it? Isn’t that gross? So why should it be not something you care about? You’re in the service of litter boxes. Even if you do not care, which you don’t, you could do a better job of pretending. I want to know the products I buy actually care about their wellbeing. My girls should a clean litter box every time they go, exactly the same thing you would want and expect when you go to the bathroom.
Response from MeowantFeb 27, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how important a clean and reliable litter box is for both you and your cats. We have already reached out to you via email to better understand the specific concerns and review what has happened. Our goal is always to provide proper support and ensure every customer feels heard. Please kindly check your inbox so we can work toward a resolution together. We appreciate the opportunity to improve and assist you further.




