Louise
Order was delivered to wrong address
Order was delivered to wrong address. Fedex admitted fault and is willing to refund me but Meowant refuses to file a claim. Fedex will not accept a claim from me, only from the seller. Meowant offered to send me a USED litter box to replace the one fedex delivered to the wrong place
Response from MeowantMar 23, 2026
Hi, we’re very sorry for the inconvenience and frustration this situation has caused. We would like to clarify that it is not that we are unwilling to file a claim. According to the information provided to us by FedEx, the shipment was marked as successfully delivered, and in such cases, the carrier informs us that the order is not eligible for a claim. We understand how concerning this is, especially if the package was delivered to the wrong address. We recommend continuing to follow up with FedEx directly, as they have acknowledged the delivery issue. At the same time, we remain here to assist you and will do our best to support you in resolving this matter. Please feel free to reach out to us again so we can explore any possible solutions together. Thank you for your understanding.