Melody C.
Impossible to get customer service
Problems with the unit right out of the box. Did "chat" with customer service asking me to hold on for someone who can help with my unit. Was on hold 2 hours and got nothing. Then sent an email and got a response at 2:30 in the MORNING. I responded with video they requested and now 14 hours later still no response. Was hoping for MUCH better service if I had an issue.
Response from MeowantJun 12, 2026
Hi, we sincerely apologize for the long wait and poor service experience. We generally reply to all emails within 24 hours, and we have now responded to your email. We will look into your issue thoroughly and provide a proper solution soon. Please feel free to reply to our email, and our support team will do their best to provide you with the help you need.




