Menards Moving & StorageReviews of menardsmoving.com

I'd NEVER work with Menards Moving & Storage again. We used Menards Moving & Storage for an interstate move in February 2026. We selected Menards because their salesperson committed to have our stuff to us on a specific date which was critical for my family due to work obligations. This commitment was made by the sales person verbally multiple times and was also hand written into the contract they signed. Including the specific delivery date for "PGS" delivery which we were told was priority ground shipping. That delivery date came and we waited all day ready to receive them. No sign of their subcontractor. No communication. No delivery. Then another day. And another. I began calling both Menards and their sub-contractor every chance I could, pleading for transparency and an explanation for what was happening. Both told me they had no obligation to commit to the date the Menards Moving & Storage sales person committed to us. THEN...a truck finally arrived. We were overjoyed. Only to find out Menards' sub-contractor brought the wrong family's stuff to our house. Unbelievable. We watched the truck arrive, then we watched it leave. After hours of phone conversations with Menards and their sub-contractor, I was finally able to get them to deliver our belongings nearly a week later. Honestly, I wouldn't want anyone to go through what we experienced. Please read this as an honest description of what happened to us before you make any commitments with Menards.

Was given a 500 cubic foot estimate - i wasn't sure how many boxes and totes i had so started with 60 boxes 8 totez some (20) dog fence panels and a couple of end tables- $1600 dep, $750 cash to the mover for pick up and $750 cash for delivery ( 600 miles ) . 10 days prior on the 3rd i gave them an update on what I had.20 boxes 18 totes added a captains chair and a 2x3 shelf and 40 more 2x 3.5 dog panels. They didnt contact me until the 8th 4 days before the move ( out of the window for a refund on the deposit) said i was going to use 900 cubic feet and cost another approx 3k. I cancelled anyways probably not going to get any deposit back -Daniel person was rude. I didn’t research enough or have enough knowledge to make an informed decision. This is just a brokerage company not the actual moving company. Beware

An absolute nightmare. Three weeks after pickup nobody knows where my items are from the move and when I can expect to receive them - if ever.

JI contracted with Menard to mover from Colorado to Texas. They sublet the move to an outfit called Soto Express. They said when I signed the permission to Soto to move me they are no longer legally responsible for the disaster they visited on me. I suspect their lawyers have them covered. RUN, DON'T WALK AWAY FROM THESE CLOWNS. THEIR MOVER CONSULTANTS MADE ALL KINDS OF PROMISES ABOUT INSURANCE AND ASSURANCE OF A GOOD MOVE. THEY FOISTED ME OFF ON A CLOWN MOVER THEY DESTROYED SOME OF MY STUFF AND FAILED TO DELIVER PART OF OUR STUFF. MENARD SAYS IT IS NOT THEIR PROBLEM. RUN BABY RUN FROM THEM.

had the BEST experience with them! I was honestly so paranoid after reading the reviews (accidentally booked them without seeing all the negative comments), and called their customer service right away. Sabrina reassured me and even made sure I had movers booked asap (read some reviews that movers never came lol) The movers came exactly as expected, delivered everything right on time and everything was perfectly intact. And I moved from California to Michigan in February so it was definitely a long drive and the weather most likely sucked for them.

Dishonest company that tried to charge me $2000 more than the BINDING estimate last minute for the move and refused to give me a refund of my deposit which was a couple thousand dollars, despite no services being provided.

If I could give them zero stars I would. The salesman guaranteed us a full 26 foot truck and said that everything We had would fit in it, for X amount of dollars. A week later the Dispatch guy called us to verify everything. The price went up almost $10,000. Jon was the guy from Dispatch, he went back and listened to the recording from Dan.(The salesman), And told us that yes he can see where we were promised the whole truck for this much money. He said what would it take to make us happy. We’re not unreasonable people so we came up from the original price a little bit. He agreed that that would be the cost. I called back on Monday and talked to a Katie in the office. She insured me that we have the full truck 1800 ft.³ truck for X amount of dollars. The driver and his crew showed up on Wednesday and said no he cannot do that. After going back-and-forth with him for about an hour, the actual moving company said they would not move all of our items for that money. Katie again tried to convince us to come up on our price and I refused to come up. They’re threatening to hold back our deposit money. All because they lied. Please do not go with Menards moving in storage. They like to use the old bait and switch tactic.

THE WORST EVER EXPERIENCE EVER DETAILS TO FOLLOW THEY STILL HAVE MY STUFF AND NOT GIVING AN ETA. REPORT THEM TO THE BBB DO NOT CALL THEM - YOU'VE BEEN WARNED!!!