Menards Moving & StorageReviews of menardsmoving.com

If I could give them 0 stars I would! You will regret going here. They shine until they take your deposit, then they disrespect you and even make fun of you, and you can’t do anything because deposit as we know is non-refundable. From their horrible customer service, and completely way off estimates…. Save yourself the nightmare. Pay a little more with another company and avoid this company. I don’t want people to go through what I did🙏🏽❤️

Menards moving and storage I would never recommend them nor use them again. I am a disabled combat veteran and they really put me and my wife through the wringer. This is a small summary of a huge list of items I cut due to size available and some items were emotional due to much of my sentimental Army items are in this move. 1. Brokerage and Pricing Discrepancies Business Model: Menards Moving & Storage acted as a broker for this move. They collected a $2,999 booking fee to secure the services of a third-party carrier, Handle With Care Moving and Storage. Cost Variance: The final cost significantly exceeded the initial quote. Between the broker fee and the subcontractor’s charges, the total cost reached over $12,000. 2. Contractual and Insurance Observations Documentation: The carrier presented a contract originally branded for a different company (Blue Diamond Movers Inc) with their own details written over it. Insurance Terms: Despite verbal assurances of "full replacement value" during the booking phase, the paperwork presented at the time of pickup defaulted to $.60 per pound coverage. This contract was signed late in the evening (approx. 9:30 PM) under high-stress conditions. Incomplete Terms: Certain fee sections (stairs and long-carry distances) were left blank on the contract at the time of signing. 3. Operational and Logistical Issues Delays: The carrier missed three scheduled appointments. When they did arrive, it was several days after the initial date, arriving at 4:00 PM on the day prior to a critical international trip for the customer. Equipment/Labor: The crew lacked the necessary ramps for a specialized vehicle (Can-Am Spyder), requiring the use of the customer’s personal lumber and stones to facilitate loading. The customer observed that a portion of the labor appeared to be sourced from daily-hire platforms. Communication: The contact number provided for delivery coordination belongs to an unrelated construction business with no affiliation to the moving company. 4. Resolution and Current Status Review Management: A Menards representative requested the removal of a negative review in exchange for assistance. After the review was removed, the customer reported no further progress or substantive help from the company. Delivery Pending: As of this report, a specific delivery date has not been confirmed. Communication from the carrier remains limited to generic form emails.

My grandfather at 78 years old decided to move back home from TX to CT. He called Menards for a quote and was quoted at 330 cu ft for his move with items clarified he would be moving. He agreed and made an almost 1000$ deposit. He then got an email to call back the same representative, Sean 3 weeks later for a quality assurance call. He called back and reviewed his move and they made edits that laterally took items off and put items back on that same list. His quote was adjusted at 350 cu ft and he agreed to make a second deposit by phone. He was all in at 1668.12 by deposit and ready to move. They showed up at his home less than a week later and the movers quoted his 1 BR move at an additional 500 cu ft. Im not being specific- this is one bedroom in a home. Not the whole home- a room in a home. From there his price went up almost 2.5X. Originally a move under 2k now cost close to 5k. His stuff was packed in boxes and he was ready to go and the company told him pay to move or we keep your deposit. He felt taken advantage of and honestly, as his family our perception was that this was predatory behavior from Menards. He hired another company the next day mind you, who came out and quoted him again at the original 330 cu ft. I have politely called Menards three times with this incident happening right around the holidays in end of December 2025. They have yet to return my grandfathers deposit for a move they never completed, which was priced three different times even to the day of the move. If Menards plans to conduct more business they should do so in person quotes to avoid this for future customers. Their quality assurance call obviously did little to assure the consumer that Menards could price a move correctly. Shame on them for taking from people who have very little. We will continue to leave reviews until the money is returned. We will also continue to work with the BBB to be sure they have the receipts for this bait and switch behavior.

Avoid this place like a plague. Absolutely horrible service and lies. Complete bait and switch tactics. Basically just out to rob you and the worst customer service I've ever dealt with. I was provided a great quote for my move of a small office space. Spoke with Joe Pirelli, who was the best part of this disaster, nice guy. Told him I was moving a desk, chair, and roughly 15 boxes. He said I would have room for 100 boxes and we laughed about it. My final quote was for 87 boxes and my furniture. Total cost of $1794 and I was charged up front $794 for a deposit (naturally they claim to be non refundable) Weeks later I was contacted by their customer service manager Daniel Gray who was the most disgusting human I've ever communicated with on a business stand point. He was asking for my total moving items. I said the furniture and roughly 10-15 boxes. He instantly tells me I don't enough room. Like what? I was quoted for 87 boxes. He keeps talking over me saying "it's an estimate" over and over. Sure, an estimate that magically 77+ boxes vanish, right. Says I can pay another $650 or deal with the movers when they show up and they could ask for thousands more. We went back and forth, made me so angry. He kept trying to explain cubic feet to me, which I know and said should I come down to Florida and explain to pack a box? He then responds telling me "was that a threat, Florida is a stand your ground state." What is that?!?! Really saying that to a customer? He then tells me over and over the calls are recorded, I said good because of the way you are speaking to me. He then tells me Joe made mistakes in my original quote and will likely be fired. (right) We got to the point where he was done speaking with me and left it at that. I called back and he next day to simply say I did not want to proceed and he says fine, deal with the movers. I kept trying to call Joe and naturally never got an answer to a call of email. I reached out numerous times and finally someone answered claiming to be the owner of the company, Mr. Menard. I explained my situation and obviously he wants to retain my business and says to me I will be fine. At this point I was already done, I unpacked all my boxes and stuffed everything I could into my car. But I lost out on moving my $800 desk. He tells me his next in line employee Teddy will call me. I get a call from Teddy and we go over my issues and quote. He tells me over and over I have more than enough space, explaining dimensions, and I won't have to pay anything more than I already have. OK, so why, just a few days ago was I being berated with not enough space and to spend way more money. It's a total bait and switch scam. They want you to be foolish and spend more. I told Teddy I wanted to cancel my move, how could I not? I was paranoid I would be charged more by moving company or my items held hostage. Teddy says again, I can't get my $794 deposit back. Why? What did I even deposit on? It's not like a truck was picked out and ready to go for my stuff instantly. But hey let's call this guy to get him to spend way more. Not how it works in my world. I've already put a charge back on the card. Already contacted and filed with BBB. Again, avoid this company. They will rob you. Fool you. Ultimately laugh at you. So before someone from Menards reaches out here saying my review is fake. It's not. Job No: PS6268554 which naturally the quote is magically "gone" from the link. Good thing I screen shot everything. All these 5 star reviews here are beyond fake. Such awful money stealing tactics

These people are a scam and they ruined all my furniture on the move every thing they say in the beginning is totally false when they get there and move your stuff its a whole different story on price and the move seriously find another place i definitely wish i never chose them. Just saw there response saying it's a fake revriew lol why spend the time on writing fake reviews guys you are a total sham just that answer alone should tell consumers everything they need to know on making a informed decision amd hopefully you don't make the same mistakes like i did choosing them

Clearly Explained Process I really appreciated how the team walked me through the paperwork and the timeline. There was never a moment where I felt "in the dark." Their transparency is what sets them apart from the competition.

A Refreshing Change of Pace After a nightmare move last year with a different company, Menards Moving & Storage was a breath of fresh air. They were organized, stayed on schedule, and kept every promise they made. I’m finally at peace in my new home.

This is a broker only, you run into any issues the owner becomes abusive and dismissive. Avoid this company at all costs