MemoryCherish Reviews | Read Customer Reviews of memorycherish.com

MemoryCherish Reviews | Read Customer Reviews of memorycherish.com

MemoryCherish reviews

458 approved reviews, newest moderated first

Dennis M A.
Jun 30, 2023
I just payed to have a photo restored
I just payed to have a photo restored. Payment was taken out if my bank. Have received several emails asking me for more money. Have replyed to every Email with proof i have payed the payment in full. With no reply other then request for More money.. i believe this is a scam. No other way of contacting this company. Every attempt is met with a new demand for payment.. Was so excited to have my photo restored. I have also giving proof of payment. But still just a new email comes asking for paymeny.. Not Happy.
Response from MemoryCherishJul 3, 2023
Thank you for your feedback, Dennis! We would like to address any concerns and clarify any misunderstandings that may have occurred. The marketing emails you received were intended to provide you with information about our latest products, promotions, and future offerings. We never intended to imply that you needed to make any further payments for your order. We apologize for any misunderstanding and want to assure you that no additional payments are required from you. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Report
Letitia B.
Jun 29, 2023
Quick and responsive!
Memory Cherish was a pleasure to work with. We chose to do everything via email. It was very easy to download our damaged photo and we received our repaired photo within two days. They sent us a link that brings up both photos for you to compare. If you're happy with the results, you can download them right there and have them to print at a later date, or you have the option for them to mail you the prints. We asked them to do something additional to the photo and they got it to us the next day. The restored photo looked great and I would say their response time is an A+!
Response from MemoryCherishJun 30, 2023
Thank you so much for your review, Letitia! We are thrilled to hear that our team was such a pleasure to work with and that you received your restored photo so quickly. To anticipate customer needs and provide exceptional service is our top priority, so we truly appreciate that you recognized our efforts. We also appreciate the additional work request and are glad that it was delivered to you in a timely manner. Thank you for giving us the opportunity to show why Memory Cherish is the best option for all of your restoration needs!
Report
L. Ellen D.
Jun 14, 2023
The picture I sent in was very poor!! Came back fully restored!!
The picture I sent in was very poor and they restored it, in color. The worked back and forth with me to get a few things just right for me and it happened very quickly, in a day or twos time. I highly reccommend this company for your treasured photograph restoration. Sincerely, Louise
Response from MemoryCherishJun 19, 2023
Louise, thank you for your kind words and taking the time to share your experience with us at MemoryCherish. We are thrilled that we were able to take your treasured photograph and restore it so quickly in a way that pleased you. It was our pleasure to work back and forth with you to make sure the job was done just right! We really appreciate you recommending us for photo restoration, and we hope to prepare many more memories for you and others soon. Your satisfaction is our highest priority and we are humbled by your review.Thank you again!
Report
Barbara F.
Jun 5, 2023
Great quality of workmanship on many…
Great quality of workmanship on many restoration projects, with detailed attention to my concerns. Plus shipment of large format prints arrived as promised and in excellent packaging. Hats off to the customer service team for their quick responses to my questions. Will definitely recommend and use this service again.
Response from MemoryCherishJun 6, 2023
Thank you for being a valued customer, Barbara! We appreciate your high-star rating and kind words about our quality of workmanship, attention to detail, customer service, and shipment services. We are thrilled that we exceeded your expectations and that you would recommend us to your friends and family. Please feel free to contact us if you have any more questions or inquiries. We look forward to providing outstanding service for you each and every time!
Report
Linda
Jun 2, 2023
Not what I expected. Be sure to ask questions
The pictures looked good on line but I dint like how gray the actual picture I received looked. The originals were not a dark gray. Also, maybe I should have been more clear but these photos I asked to be repaired were from the 1930’s and i wanted them to look like they did back then. They weren't borderless and one had a pretty border that was removed but when asked put back on. These photos were for my ancestry book and I didn't want them to look modern. I made a bad assumption that you would restore them to their original state as best as you could
Response from MemoryCherishJun 4, 2023
Hello, Linda, thank you for taking the time to review us and we're so glad to hear that your overall experience with us was positive! We appreciate the detailed feedback! Again, thank you for providing us with valuable feedback - nominations like yours allow it more easily continue improving and delivering outstanding customer service. We welcome any suggestions or comments you may have and would be more than happy to help in any way possible if you are still not completely satisfied. We hope that you will give us another opportunity should any further retouching be needed for your ancestry book project.
Report
Norrene
Jun 2, 2023
I love how the picture turned out
I love how the picture turned out. And was quick to get to me packing was great. 100% recommend!!! Thank you
Response from MemoryCherishJun 4, 2023
Thank you so much for leaving us your 5-star review, Norrene! We're glad to hear that the picture turned out exactly how it was meant to and you received it quickly. We put a lot of care and effort into our packaging standards so we appreciate your feedback on that part of the experience. We are grateful to receive such glowing praise and extremely pleased that you would recommend us to friends. Thank you again for taking the time to leave your review - have a great day!
Report
Charlene T.
Jun 1, 2023
100% legit totally recommend
I was looking for a legit company to fix my grandmother picture she added away on may 24th and wanted this pictures for her funeral! It came out perfect better than I expected!
Response from MemoryCherishJun 4, 2023
Thank you for your beautiful review, Charlene. We are so glad that we were able to make a touching and meaningful memorial for your grandmother, in her memory. Our mission has always been to provide impactful keepsakes for our customers and we are thrilled that we could deliver during such a difficult time. We hope your family enjoys the picture for years to come. Thank you again for trusting us with this important project!
Report
M T.
Jun 1, 2023
I don't know where to start I am so…
I don't know where to start I am so happy. First off MemoryCherish brought back to life a photo I will cherish for ever. These folks are not just a place that restores old photos, they care, truly care .They let you make the decision if you are happy with their work, not the other way around. Any questions, just ask them and they respond right away. This is the place to have your memories brought back to life. Thank you all so much..
Response from MemoryCherishJun 4, 2023
Thank you for the amazing review, and for giving us the opportunity to bring your memories back to life! We’re so glad that you’re happy with our work and level of care. It is always our priority to provide excellent customer service and make sure each customer is satisfied with their experience, so we appreciate your feedback. We hope that you will continue to be a part of the MemoryCherish family!
Report