MemoryCherishReviews of memorycherish.com

Excellent product and very responsive.

I lost a very important childhood photo of my husband and his mother, so I submitted a digital photo taken of the photo for restoration. I was hoping to make a negative situation even better; with a high quality restored photo that we could display. I wish I was able to display the restored image, however I’ve never received a restored image. I placed this order with a 24 hour turn around time upcharge. Photo was supposed to be delivered on Monday, June 26. No photo, emails to support have been ignored. I’ve filed a claim with Paypal. Update: They did respond to my email/send photo/etc AFTER I posted my original review. They also disputed my original review, but everyone should know my expwriwnce!

**I did get a refund (mentioned at the end) it took over a month. Alot of back and fourth. I thank the founder for this, I did end up hearing back from him and he spoke with the Customer Service Team, which then sent the refund. While in the end it was resolved, it shouldnt have taken all the effort and stress it did for me to get it done. Customer service stayed friendly, but throughout the process I wasnt heard and it felt as if their responses were automated. Therefore my emails felt overlooked and my concerns not important. Even when it came to my photos being restored. Overall, I didnt find it to be worth the money or time, sadly. Hopefully if you try this serivce, you find your experience to be better than mine. ---------- I ordered my photos around June 14, 2023. I sent multiples for review before purchasing to make sure that they could be restored. They told me they could fix them "perfectly" so after speaking about what I was looking for and expecting and feeling reassured by them -- I spent $320! When I got my grandfather's military photos back I was so disappointed. The pictures were everything I asked them NOT to do, not exaggerating. So I requested revision, as they offer, and was told it'd be "24-72hours". I have proof that they didnt make that timeframe. Which, by law, they should have to refund me due to that. 🤔 They also didn't respond to any of my messages for just over 4 days. Which was scary. The results of the pictures they sent created this doubt and concern, so when they stopped replying, I got worried. When I finally got my revisions. They also were disappointing. Their site says things like: "love us or money back, guaranteed" "100% money back" all over it. But when I requested one, they denied me and told me to request another revision (Apparently I have to do at least up to 5 revision before a refund) Being they missed their deadline, I missed my personal deadline, their site creating a false image of capabilities, them LYING and saying they sent my revisions on time (remember tho, I have proof: I have the actual time they uploaded them for viewing thanks to Google) all the factors should qualify for a refund. BUT IT GETS CRAZIER. SO, again after emailing back and fourth and them basically saying the same "automated" responses, I said sure to a second revision- they accept & then ....... they tell me this, "he (the head artist) determined that we cannot further improve the quality of the restoration" ... ...... okay? If you recall, I sent the pictures in prior and they told me they could "perfectly" before I purchased. So I requested a refund once more and thanked them for their efforts. This was their response: "The restoration artist tried to work on the photo but explained that unfortunately the photo was too damaged to be restored further" & then this "I would love to make it right for you and am happy to offer you to send us a different photo in reply to this email and we will restore it instead" To which I passed on, obviously, and requested a refund again...but still haven't heard back at this point. I have no other photos I want done. I wanted those done. You changed his facial features, did exactly what I specifically asked not done, missed your timeframe, mislead me, don't respond to my emails (told me its bc of the holiday...it's June/July tho?), you lied about getting them to me on time, MEMORYCHERISH by SAPCOI LTD isn't capable of what their site claims. I'm still trying to get this solved, well over a month later. ***EDIT I did reach out the founder and received back an email that he will look into it and get back with me on Monday & we will get it sorted. So we will see. I'll update it come then. ****EDIT Memorycherish has requested more information about my review. Sent them my order # and email. Wanted to add the email I got on July 13th: "As you may be aware, our Refund Policy clearly states that we will ensure that your order is delivered to your exact specifications. However, if we have spent all available resources and are still unable to improve the results, we will qualify the order for a refund." Then what they sent July 21: "Unfortunately, after over 5 hours of the artist trying everything possible to improve the results, he determined that we cannot further improve the quality of the restoration" Asked for a refund. They replied that I could upload another photo. I asked again, and haven't heard back in 2 days. Which is why I reached out to the founder instead. According to his words, I will hear from him today about the issue and we will see what he says then. ***EDIT I did just receive a refund back. I haven't heard from the founder yet, but I am assuming he may have played a part. Glad this situation is over.

I initially gave a lower review because I placed an order and never received it. I was contacted recently by the customer service team and they quickly resolved my issue. I was truly impressed and loved my dad’s picture. I also got the animation which I totally love.

While the color originally chosen was not accurate, the staff worked hard to correct the pictures to our satisfaction. Next time we will be more helpful to provide any information that may be helpful, rather than assuming that staff somehow knows what color the subject may have been!

MemoryCherish did an AMAZING restoration of an old 1943 image we have of a war hero. We have a picture of him that couldn’t be published in a book coming out because the resolution was not sharp enough, so we decided to send the image to MemoryCherish for restoration. Two days later, we received the finished product and we love it. They kept the vintage look and authenticity of the image while greatly increasing the resolution and sharpness. They also perfectly enhanced some of the facial features. Because of their outstanding work, his image can now be published.

The portrait was 40 years old and you made it look like it was new again

I filled out the form for a photo restoration yesterday and submitted payment via PayPal who sent me a receipt at 12:37pm. I never got a confirmation from Cherish. I spoke to the chat agent several times and per her advice sent a note to customer support along with the transaction ID…no response. I again texted with chat agent who said she was escalating to support team…no response. My sister recently died. This was supposed to be something to help me/others through this difficult time. Instead, it has created a lot of stress. Please help.