MemoryCherishReviews of memorycherish.com

Revised: I have nothing but praise for the customer service of this company. They have reached out several times to explain their process in more detail (including that AI might be used in the process but not as part of the restoration) as well as to explain why the ultimate photo product was unsatisfactory. I believe most of the issue was a combination of a very difficult photo restoration on my part and lack of communication on their part. I would have preferred them to tell me the photo was unrestorable rather than continue to send subpar attempts to fulfill the order; on their side, they were attempting to complete my order. My complete purchase price was promptly refunded once we discussed the matter further. I do believe with simpler photo situations (less damage, fewer individuals in the photo needing restoration, etc.) the results may have been more acceptable. Unfortunately I did not have a good result with MemoryCherish. I shared a heavily faded photo of six individuals, knowing it was going to be a difficult task. However, the website advertising of restoration done "100% by hand" without "automatic programs to speed up" the process led me to believe it could be done. That advertising is completely inaccurate. The photo product I received for review was saved with the file name "ChatGPT Image", making it clear AI was used. However, even that clue wasn't needed, because the photo was a disaster. While all six individuals were sitting lakeside, in casual clothes that can still be seen in the faded photo, the AI image showed three individuals in the clothes they had been wearing in reference photos I included; one individual was in a full suit, while another was in a sweater and a third in a long-sleeved button down shirt. Additionally, the faces looked nothing like the individuals, even after providing reference photos. I was willing to give the company another chance, however, so I provided feedback regarding clothes, hair and facial features. In the new revision I just received, all individuals are now wearing plain white t-shirts. Clothing is fixed, if basic, but what about hair and faces? Solved, according to the company: they cut and pasted the heads from my reference photos and pasted them on the photo. However, they did not accurately size those clips, adjust angles or lighting, or overall check for quality. They look like cartoon images of themselves. I have asked for a full refund of my money, which their site says will be done if the customer is not satisfied. I'm hoping that will be completed as advertised.

Pros: they made the background look great and the color restoration was accurate. They also responded to email inquiries in a timely fashion Cons: Their AI software needs tweaking. AI is supposed to be awesome with faces, but my photo looked nothing like my family. I submitted additional photos to help make it more realistic and the ‘finished product’ ended up being a blurrier version of their restoration. I went in search of the refund policy, and I found it obscured somewhere on the page and written in very, very nebulous language (i.e. they cover their bases to basically ensure you never receive one even if you hate the finished product). I work in legal and trust me when I say you will not receive a refund from this company. I reluctantly ‘approved’ the photo out of pressure to have a Christmas gift. I own that mistake. Their pricing structure and ordering process feel dishonest and could use some serious overhaul on the website. They do not outline the total costs of their price. After I paid $60 for restoration, I was then charged $9 for printing/shipping. Nowhere was the printing cost outlined until AFTER I ‘approved’ the final photo. They do not provide a tracking reference for shipping so I had no idea when it would arrive. 4-6 days turned into 8. I had to reach out to them via email to find out where my package was - ridiculous. Then, my print arrived damaged - like someone literally ran over the package with a truck and then submerged it in water for an hour. Totally ruined and unusable. I requested a refund via email as I was not happy with my entire experience would not be able to use this photo. I was told my photo was not eligible for a refund because I’d ‘approved’ the final version. I should have never approved it. I let my desire to give my parents a special gift override my gut instinct. There were too many red flags with this service - it reminded me of those subscription services that make it impossible to opt out of. Lastly, and maybe most importantly, at no point in the ordering process, revision process or email inquiries about shipping and damaged delivery did the company send out an email survey requesting feedback. Reputable companies want feedback and want to be better. Hell, most companies would offer a partial or full refund if you’re not happy with their product. This company does not have those practices in place.

Was hoping to get a blurry pic restored as they advertised. I got a larger colored blurry photo. I after paying about $180.00 I am very disappointed. I actually did better with a $5 app on my iPhone. I gave it a couple stars as they were fast with the product.

Don't waste your money. Once they lure you in the price just keeps going up. Quality is a little better, but not worth the money. If I had to do it over again I would go somewhere local. When I texted & called them, having to leave a message because no one answered. I received photos by e-mail. Please do your local option first or have done by a local photographer. I spent over 100.00 for this.

Just average. Paid $116 for 2 photos. Was super excited when I got my email but that disappeared quickly when I opened up my so called restored photos. They photoshopped eyes, noses and other parts of a face onto my parents and a photo of my sisters and I… it reminded me of parts of a porcelain dolls face if that makes sense! I wrote back for my free change but what came back was not good either and my dads eyes are still the photoshopped ones!!! The markings on the bottom of one photo that they removed was ok though. Overall not worth the money and disappointed as what they show on their website is not what they produce/provide back.