MemoryCherishReviews of memorycherish.com

Two of the pictures were good. The third one was horrible. Looked nothing like the original.

So in general this company does decent work if all you want to do is just show off a shiny photograph that kind of looks like new-ish. They delivered the work timely however it did not meet my expectations nor were they able to honor any requests after 3 attempted revisions. I'm especially disappointed after I paid extra to have their most experienced artist work on it. *Note if you can afford it, pay for the unlimited revisions offer during checkout. Everyone's experience will be different dependent on which artist is working on your photo, so you might need revisions. Regarding the photograph: 1) There were missed items that should be blatantly obvious to anyone who has any experience doing photo restoration. Missed defects, scratches, dust that kind of thing in really obvious areas. This tells me the artist that worked on my photo probably rushed it and and wasn't paying much attention. 2) The artist that worked on my photo didn't do a very good job with edges in repaired areas. They're overly blurry and more care could have been done to avoid that using the proper tools. 3) The artist went way overboard on tools that add shine and depth to subjects. So much to the point that everyone looks fake and the scene looks nothing like what it should. No photo from 1960s looked like what was produced. This part is something that can vary a lot between artists (assuming they're not using AI). 4) The part that really bugs me is the file format they insist on sending. It is like trying to drag a cat through a river to get the raw files (still don't have them). The first delivery was a highly compressed JPG file. It scares me that they even thought that would be an acceptable thing. The second revision they gave me a PNG file that was OK but I have my suspicions about what source file they used. The third revision was back to being a compressed JPG file. I sent them a super high quality, lossless TIFF file with 600 ppi for digital archiving. I was hoping I'd get the same quality back for future post processing and archival purposes on my side of things. Sadly, they couldn't deliver this. So while I would recommend them for basic photo touchups and making things look fancy if that is all you need, I would not recommend them if you need something for archival purposes and want to stay true to the original as much as possible. MemoryCherish is great at communicating with customers and being timely with their work. I'm awaiting the results of an additional revision so hopefully it'll turn out better.

Sent a photo to the company and did not receive a finished product after 10 days. I reached out to the company and customer service was excellent. They were able to complete the order within my desired timeline and were very responsive.