MemoryCherishReviews of memorycherish.com

They’re just running stuff through an AI platform and not even bothering to check the results before sending out the images. I sent in a very large resolution image of a damaged photo of a relative - large enough it couldn’t even upload through their site properly. The first “version” of the photo was sent back <24 hour later, with both of his hands mangled by the generative AI results. I replied to the revision request prompt, and <24 hours later a new variant was in Google Drive - they’d simply run it through the software again. The texture on his suit and the colors in the image were completely different. Neither version was remotely close to the actual texture of the original fabric, but that’s not the biggest issue in the world. The fact that one hand still had bizarre fused digits because their automated systems couldn’t process the obvious cigar that was in his hand was not nearly as frustrating as the email asking me to circle where the issue was after submitting cropped screenshots of their version of his hand and the original with the clear cigar in it. The final revision cleaned up the hand somewhat - but it still doesn’t have the actual cigar and it is very clearly generative AI if you zoom in. Also, the finished image is a small 5MP file - because they want you to order prints through them as well. If you can’t find an actual restoration artist, just download one of these AI apps and do it yourself. You’ll save money in the long run, and have at least some control over the results. **Re: MemoryCherish response - I did see the final revision. It looks like he’s holding a long, skinny tootsie roll. It could not more obviously not have been part of the original image - or be more patently out of place with the texture of the rest of the photo. I don’t know if it was with adobe firefly or another program, but it looks very much like someone told a generative AI tool to create a cigar and you stuck it where the old one would have been. And for further clarification, there is zero evidence as far as I could tell that anybody was doing anything manually with this photo - especially given how comically bad the first version was - and the fact that the first revision didn’t just try to correct issues in the photo, it was a version of the photo that had been run through again with wildly different results in color, texture, and mistakes. If you’re suggesting that what you sent me was after somebody looked through it that makes me even more disturbed by what I was sent. In addition, the size of the file that you sent back is absolutely in line with what happened when I ran the same photo through one of those online AI restoration programs out of curiosity - which gave me the same sort of results. I’m sure there are people out there that don’t have an issue with this kind of technology being used for this purpose, I think it pumps out garbage personally, and I would never have paid you guys if that’s what I thought you were going to use. I just think you need to be a lot more honest in your advertising what you’re actually charging people for. You could have also communicated to me if there was an issue with the photo that precluded being able to restore the photo without the heavy use of Generative AI, or if it needed to be sent to a more expensive specialist. Instead, you just ran it through something quick and easy and dropped a file in a Google Drive folder.

I paid for two day turnaround and shipping, it's been over seven days with no item or any notification of shipment. I've contacted customer support twice with absolutely no response from company. Getting my shipping cost refunded should be fun to try and get back, nevermind a complete refund for services not given. It might just be time to contact the state attorney generals office for an investigation into the company's misleading business practices. Just a reminder, the company's headquarters is said to be in Bulgaria, but listed in Wyoming as well. What's up with that?. Also they are not a member of the Better Business Bureau and apparently they don't follow standard U.S. business law

Highly disappointed !!! This company doesn’t deliver what they advertise There was no communication about what could be done with my photos. The end results were terrible. They kept referring to their experts, I refer to them as slackers. Save your money I will never use this business again. They really ripped me off.

Highly disappointed !!! This company doesn’t deliver what they promise. First they took my money before ever looking at my photos. There was no communication about what could be done with my photos. The end results were no better than my neighbor could do on photoshop. They kept referring to their experts, I refer to them as slackers. Save your money , I will never use this business again. They really ripped me off .

Save your money a random person w no software could have done better than what I received, and I continue to receive them messed up

I had two pictures that I wanted to be restored. I sent them to Memorycherish and they did such a terrible job. They tried again and the results were even worse. Speaking to someone at Walgreens, she told me about photo groups on Facebook who edit and restore pictures absolutely free.

Dreadful. I chose a head artist to help with an old picture for my mother. The pictures we got back were comical. It looks like my son did it. I am white British and in the picture I look asian. The colour pallet is completely off. I think the artist and I use the word very lightly was not having a good day. Total waste of money, unless you wish to change the origins of who you are. Looks comical and I hope my mother thinks it's funny that we all look Asian.

I wanted to improve pictures taken in the 1920s and 1930s. Memory Cherish advertised they could do that for a very reasonable amount, $38 per photo, if I recall the amount correctly. Ultimately, they charged me almost $100 per photo. Had the product been good, I would not have minded their running up the cost. But the pictures weren't even as good as I could do with my HP printer. Such a disappointment! And they refused to provide an address where I could return them. Also they refused to provide a link to rate them. It's not surprising they tout a 5.0, as no one unhappy with their work can submit a review to them. I hope potential customers read this review before spending money on Memory Cherish's work. It's not worth it.