MemberPressReviews of memberpress.com

Whilst using the program it was satisfactory. However I wasn't notified when the renewal came around and was subsequently charged over $500 on my card. When I realised I had been charged the amount I contacted them to cancel the subscription I was no longer using and they refused to refund the money. I get that it's in their terms and conditions, but it's just poor customer service, most other ethical companies would refund in this instance, especially such a large amount. I am disappointed.

Desmond from the DFY Services team was awesome! He was very communicative and helpful when it came to installing memberpress and integrating my payment gateway onto my website. He answered all of my questions thoroughly and even when he ran into some issues he was able to troubleshoot and resolve it in a timely manner. Overall, Memberpress team in general was very helpful, reliable, and keep me up to date with progress regarding my project. So far Memberpress is by far the best option I’ve seen in terms of membership software/plugins for a membership site. So glad I purchased their package really feels like money well spent.

We were looking for a simple-to-setup solution that enabled members to update their annual subsriptions at the end of our membership year. We aren't upselling or targeting the general public; more a specialised corner of part of our country's rowing population. We wanted our members to have a simple process with one form to complete for either a renewal or joining us. Data became spread over WP, Kit and MP which made our reporting difficult. We will likely be reverting to a Mailchimp, Gravity Forms and Xero implementation.

Clear communication and quick turnaround. The memberpress team was able to make the exact customizations I needed in a very timely manner. I appreciate their hard work and dedication to my account!

MemberPress's subscription cancellation policy is fundamentally unfair and anti-business. When you decide not to renew, the platform immediately strips away critical administrative functionalities. You lose the ability to add new members, issue customer refunds, manage existing memberships, and configure payment options. This punitive approach effectively holds your site's membership infrastructure hostage, forcing users to continue paying even when the service no longer meets their needs. Such restrictive practices prevent businesses from smoothly transitioning between platforms or scaling their operations. For a premium WordPress plugin, this policy demonstrates a shocking lack of user-centric design and respect for customer autonomy.

Predatory cancellation policies. I'll suggest considering one of their competitors. We used their service lightly for about two years. Unfortunately, halfway through our yearly renewal we had setbacks and had to cancel the service. While their policies does allow for a refund 14 days after renewal, I asked for a pro rata refund as I was no longer going to use the service. Note I was only asking for a refund for the period I wasn't going to use their service. While they are fully within their right, this is the exact type of behaviour and demeanour that shows the culture they operate within. They had a chance to step up but chose not to do so. While I can't comment on every feature of their product as I didn't use it, their money-grabbing tactics left me with a sour memory. ------ Update - 6/12/24 For the sake of transparency. Memberpress attempted to remove this review and flagged it for "containing defamatory content". Trustpilot said NO and allowed it to stand, rightfully so. There is nothing in my review that is defamatory, and it is just a blatant attempt to remove negative feedback. Rather, I welcome the company to make things right and improve how they deal with parting customers. --- Update 9/12/24 Instead of commenting or contacting me, Memberpress contacted Trustpilot (again!) asking to take down the review saying it wasn't genuine. "memberpress.com has flagged your review because they don’t think it’s based on a genuine experience." The review was removed temporarily, and I was asked to submit invoices, which I gladly did. That is all you need to know... ---- Update 20/12/24 I was subsequently contacted by Curt (assuming a senior), with whom I reached a satisfactory resolution. As a result, I am upping my score.

It is horrendously difficult to customise and get working, really suggest you try something else,

I’m happy with how my website turned out, thanks to the dedicated team at MemberPress DFY Services. The design process was handled with great care, and every detail was thoughtfully executed. Revisions were completed quickly and with skill. Although there were a few challenges after the site went live, I’m confident the team will ensure every detail is fully resolved. One issue was that the courses on my original website weren’t transferred to the staging site and, as a result, were missing from the new live site. While this might have been a communication oversight, it was clearly mentioned in earlier correspondence that courses were part of the site. Addressing this type of situation proactively could improve the experience for future projects. Also, I wasn’t informed in advance that a subscription for Elementor would be required. This only came to light as the site was going live. It would be helpful to communicate such requirements upfront to avoid surprises. Finally, I’m unsure if I’ll be able to create new memberships on my own without additional support. Including foundational training as part of the process could be valuable and useful for customers. Overall, the team did fantastic work, and I believe DFY Services will continue to be a great success with a few minor adjustments. Thank you for bringing my vision to life!