MemberPressReviews of memberpress.com

We've been using MemberPress with the Courses, Quizzes, and Gradebook add-ons to run a participant portal on our website for a government-funded research study. I had minimal experience with web development/design going into this, but the plugin is surprisingly easy to use. The page templates for things like membership selection, lesson layouts, etc. are attractive and clean -- easy to launch a membership-based site without having to do a ton of work on the visuals. I can definitely see why this would be a go-to plugin for online learning courses. My main "complaint" comes from the fact that I'm using the plugin for a less conventional use case -- I wish the plugin had more native UI customization-. For example, we wanted to remove academic terms like "course", "curriculum", etc. from the UI so it's clear to our study participants that they're not taking a class. I had to use another plugin to accomplish that (Loco Translate, in case you're curious) because there isn't an option within MP Courses to globally rename those elements or adjust those portions of the UI. Another example, our admins need to be able to see the "grades" for data collection, but we need to hide those grades from participants so it doesn't skew the study results. I had to use custom CSS to solve that problem since there's no option to hide grades from students in all locations -- all you can really do natively is disable immediate feedback. The other downside from my experience so far is the reporting element. The Gradebook feature unlocks a TON of data tables that should theoretically make it easy to collect all the info you could possibly need from/about your users. It also creates a page in the WP back end where you can look at a summary of users' scores for each course and track their progress. I was under the impression that we would be able to export that summary table using the WP back end, but that actually isn't possible. We had to use a custom code solution to create a custom exporter that downloads our data to a CSV file. All that said, I can't end this review without a shout out to the CUSTOMER SUCCESS TEAM. They've been super prompt and helpful whenever I've needed help. In particular, Anas was an incredible resource for my report export issue. They not only suggested the custom code solution, they sent me the exact code snippet and instructions I could use to export our data. When I asked about putting the report in a different format, they actually consulted with another team member so they could send me an updated code snippet. I have worked in tech support, so I know it can be a big stressor to go that extra mile for just one customer with a super specific need. I can't describe how much I appreciated that extra help -- it really made my job so much easier, and it's an easy solution to build on as we have other reporting needs.

Support of the years has been very good, helpful and accurate. Recent support by Sam has been excellent - accurate, helpful and timely. Understanding the work I was planning, providing an accurate and practcal solution.

We very much appreciate Desmond and the teams hard work and patience throughout our project. This was our first website design project, and the team was patient and attentive to our ongoing needs. In the end, they delivered everything we were looking for and helped us understand how everything works, so that we can continue to upload new content to our institute. Thank you!

The support is as good as it gets. If you’re serious about building a real business, these are the people to turn to. Professional, fast to respond, and always to the point — not only with the easy issues. The support you receive feels more like productive collaboration than mere assistance. On top of that, the contact is enjoyable and makes you feel like you truly have a team behind you.

Jennifer from the Outreach team was amazing. She replied super quick to my questions and responded with a very detailed reply and explanation. She went above and beyond to also create a feature request for me. I appreciated the no-BS replies, it's refreshing in this world of false promises and AI-chat bots. If MemberPress HR is monitoring this, give this human a raise.

Needed help with a unique problem and Memberpress support worked tirelessly to provide me with a customer solution. I almost gave up, but they didn't. Super happy and grateful, thanks so much Euler!!

Fantastic service!

Desmond was very prompt with responses and able to help with small fixes in a timely manner. We were able to get our product launched successfully on a platform that was adjusted to our unique needs. Just some minor hiccups with determining what can and can't be customized on the platform, but once we figured out the limit, we have been very happy with our product!