MelodySusieReviews of melodysusie.com

I bought my first ever melody susie efile & the pen part didn't with but the customer service was so fast in getting me a replacement. the drill is very good, I will continue to purchase!

All i can say is melody susie has AMAZING customer service. I had a e-file hand piece that came out defective. They replied fast and on top of that, the process for the replacement was quick and easy. I didn’t have a hard time trying to get a hold of them and i loved that. They were very helpful.

The nail drill is honestly perfection until the hand drill stopped working after 5 months. I’ve sent multiple emails and didn’t get a response for a week unfortunately butfinally got a response in which they have me really good, professional and fast service. It was sorted within a few hours with a replacement sent on the way. I was given responses minutes after I had replied. Although, it’s best to email the regular support email and not the one with .uk if you’re British.

I accidentally broke a bit off in my MelodySusie electric file. I emailed the company late in the afternoon and asked if I could send it in for repair. They responded right away and told me they would be sending me a brand new replacement. I couldn’t believe it!! Then, lo and behold, I got another email from them that same night letting me know they had sent it out. It even had the tracking number. I got my drill about a week later. This kind of customer service is almost unheard of and pretty non-existent these days. Thank you, Melody Susie for your genuine care and expert service. Gina Rector

I cannot recommend MelodySusie enough!!! Amazing customer service from MelodySusie. I had made a mistake and ordered the wrong grit sanding bands and almost immediately received an email back when I contacted them. They not only sent me the sanding bands I initially wanted but it was in such a timely manner and completely hassle free. The communication back and forth was outstanding. I have had zero problems with MelodySusie and they have such amazing quality items I’m so excited !!!!

I love my efile but had a problem with the hand piece. My email was replied to immediately and a new efile was sent to me. I couldn’t be happier with the replacement as well as the very helpful and timely customer service! Thanks so much!

Quality products and outstanding customer service that can’t be measured. MelodySusie exceeded my expectations with communication and service. I love my drill and will only ever buy MelodySusie!

Incredible customer service. Unfortunately my package got lost by the US Postal Service. They were able to fix the issue immediately by sending me Another nail drill .