MelodySusieReviews of melodysusie.com

Such amazing customer service! I ordered a dust collector and had questions about something that was happening on my end and they responded quickly and professional and to note on the dust collector it works perfectly!!

I purchased the HPro dust collector and didn’t open the box until about 45 days later. I didn’t realize that it wasn’t a cordless, which is what I needed, so I reached out to customer service and they allowed me to exchange for the HProR with no hassle. I paid the difference in price, they emailed me the return label, and I received my replacement within a few days. Exceptional customer service, will order again from them in the future!

The very first drill I bought was from melodysusie. It’s the 2n1 drill lamp combo. It worked perfectly until the hand piece decided to stop working on me. I reached out to melodysusie and customer service was great!! They shipped me a replacement and I got it in a week’s time! They were so helpful throughout the whole situation and were a great help!! Definitely recommend and will continue to shop with them!!

When I first contacted MS I had no idea they would respond so quickly. I was pleasantly surprised when they contacted me and said they would be sending out a replacement efile as soon as possible. I think within a week, I had my new efile. Their customer service is the best, as they really do care for their customers and go above and beyond to make sure we are satisfied. Thank you MS, you’ve made me a customer for life.

I had ordered a drill but found a better deal on their Amazon storefront. I wrote them to cancel the first order but it had already shipped but they were great and let me pick an item that covered the cost I would have saved from the Amazon order. They were really quick at responding and helped me out even though it wasn’t really their fault but mine for not comparing orders before I placed it. Thank you! I will definitely continue to be a loyal customer. I bought the Jade drill bc I’m in nail school and the cheap one I got broke after 2 months and the Jade is super quiet and a lot better!

I asked for recompense on an e-file that I purchased earlier in the year. I received prompt and excellent communication about just how to replace my item, at minimal cost to me. I am very pleased with my most recent interaction with customer service at Melody Susie, and previous interactions. I appreciate the willingness of the company to make things right for their customers!

I was looking to purchase a mail drill and I heard good things about Melody Susie. I purchase the drill as a birthday gift to myself and I can tell you it didn’t disappoint me. The drill worked really good. All over sudden it stop working and I reach out to Melody Susie. The customer service team were great communicating with me. I send them a video of the issue and they quickly send me a replacement. I am very please with the drill and I would recommend everyone to do business with Melody Susie.

Extremely fast support and kind answers, very fast shipping. The support team is really engaded to help and assist you as quick as possible in the nicest way possible. Great quality products and packaging!