MelodySusieReviews of melodysusie.com

Lie about return policy

I purchased an e-file from MelodySusie in December through Amazon. By February, it started making unusual noises and quickly became unusable. I was disappointed, especially since I had taken good care of it and hadn’t owned it very long. When I contacted their customer service, they responded promptly at first and reassured me that they stand behind their products, asking for my order number. I provided it right away — but then didn’t receive any response for three days. Since I needed a resolution, I reached out to Amazon, who handled the situation quickly and issued a full refund. Interestingly, shortly after Amazon processed the refund, MelodySusie replied with a brief message stating that the order had been fully refunded and wished me a great day. While I appreciate that the refund was ultimately resolved (thanks to Amazon), I found the communication from MelodySusie to be lacking. The delay and blunt follow-up response did not reflect the reassurance I was initially given about standing behind their product. I’m sharing this so other customers are aware of my experience. I hope the company works on improving responsiveness and customer communication moving forward.

Worst customer service, they asked you to buy the return label by yourself

Requested cancelation within 24 hours (closer to 12 hours really) and before they ship the order, which is the company’s cancelation policy per the website. They refused to cancel it. I requested the cancelation because of an allergy.

I purchased a drill in 2020 which works intermittently as the attachment has to be in a specific position for it to work, after less than 100 uses as I mostly use hand filing. I contacted melodysusie who after initially reviewing my video sent a dismissive reply since I gave the wrong Amazon order by mistake. Since then I’ve contacted them 3 times and there is no reply after over a week. I’ve also dm’d on their U.K. Instagram and no response. Even though the item is out of warranty I’d expect some level of response or advice or support. This is thankfully the only time I’ve contacted them and this service is shocking. They only seem to be interested in supporting with products purchased within the warranty window and are dismissive of their longer standing customers. Again, I’m not expecting a replacement item, but advise on how to fix the issue or how to purchase replacement parts is better than completely ignoring contact.

Greenwashing runs deep with this company. Ordered on march 17th reached out to them in the 28th. It’s now April. 6-12 shipping is a lie. I still don’t have my package. I didn’t want to order off of Amazon so I figured why not go right to the website. Oder off of Amazon you’ll get your order. I’m fighting them right now for a refund. As a small business myself I con’t spend a ton of money on things that won’t show up. After some research I learned that the polish I ordered isn’t even Hema free. Makes me wonder if they actually “ Climb the mountains went into the depths of the rainforest” to find natural pigments for their floweree Polish. On top of that, they manufacture, store and ship everything from China. And as a resolution for my package being late, they wanted to send me sand bands. One time use product that just goes into the landfill. As a business who really tires to be sustainable, I thought I had found a sustainable company. And that was a lie altogether. After this experience, I will no longer be using this brand. I’ll be selling all my drills and equipment off.

I’ve been using this drill for a while and then one day, it stopped working in the middle of a session with a client (very embarrassing) I only recently purchased the item so I thought to notify melodysusie about this, they told me they couldn’t solve my problem, I asked them what are my solutions and they stopped emailing me completely. I emailed them a few more times and they still are ignoring me. I’m super annoyed about this and I know they will probably see this review and ask me to email them to resolve the issue but it’ll just go in circles. They will go back to ignoring me. Save yourself time and money, buy the DND drill, it works wonders! I just thought let me try a new brand and has this experience taught me to stick with what I know!!

It declined but still took my money fuming 😤 no idea when refund is coming either edited got my refund eventually without any support help until i recieved my other order