Lisa H.
I chose to buy from them after reading…
I chose to try them out after reading excellent reviews about their product quality and their buy 6 polishes get 6 free sale. I'm very impressed with the quality, selection and prices of Melody Susie products. They offer great prices with their sales and bundles too. It did take a while to recieve my order, and I did find it challenging to deal with their service department after they made a shipping mistake, but all-in-all the company is impressive. They are also very innovative. I can't wait to see what they come up with next. I don't anticipate having any shipping problems going forward so I'm sold on the brand and will definitely buy from them again. If I have more issues dealing with their service team again I might reconsider. But I think they mean to do a great job. I understand things go wrong sometimes. I just wish they wouldn't have behaved so defensively. The error was on their side and they made me jump through hoops to prove it to them before they were willing to acknowledge their mistake and make good on it. The situation took much too much time, effort and emotion to deal with compared to other companies I buy from. One thing that was very surprising to me was being told their needs were more important than mine. After dealing with the issues I was having I asked to speak with someone versus going back and forth via email. I'm older and don't see well. I also have arthritis in my hands and it is painful to have to type back and forth. I really wanted to speak with someone to solve my issue. They refused stating it is more important to them to deal in writing so they can more easily document my situation. They could have documented our conversation themselves after our call. Normally I would have given up on them because of this, but I really like their products, selection and prices so I endured through it. It wasn't an attitude I've ever seen before from a company I spend my hard earned money with. I guess you can tell it was really hard for me to get my problem solved and a brief conversation with me would have really made them first class. Now I have a bit of a sour feeling about their customer service approach. This is why I didn't give them five stars in my review.