melindamaria.comReviews of melindamaria.com

Edited 8/10/26: To their credit, MM finally reached out to me, gave me a credit for the faulty bracelets plus a discount coupon for a future purchase. They also asked, providing I was happy with how they handled everything, if I would change my negative review to a positive one. Since my very first review had a lot to do with how their site scrubs any negative reviews, this last request lost me over the principle of it all. I'm happy to update my reviews based on my experiences-- and i do -- but to ASK me to alter it? Very wrong of customer service IMHO. ******************* Edited to add: while I appreciate the reply here from MM, it should be noted that I provided Trustpilot with additional information for them to reach out to me and have still heard nothing from them. ******************* I've been a fan of MM for a few years now, with no real issues at all with my purchases (save for one mystery box item which appeared to be something so awful they were just trying to rid their inventory of, and now I'm the lucky owner 🙄). I had purchased a bracelet that has a heart charm attached, and immediately upon receiving it, the charm fell off. Luckily, it fell into my lap so I could try to exchange it for a new one. The return process took over 6 weeks (!!!) ... the delay they said was due to it being a pre-order item (though I received it very quickly when i first ordered it) ... eventually, my replacement arrived, and the charm appeared to be attached in a better location (I was hopeful) ... until the replacement ALSO fell apart. I cant even bother with this again, because it's obviously not a well made product (not to mention, the gold wore off very quickly ... I kept the bracelet on to see how well it would hold up. It didn't.) I wrote a negative review on the specific product on their site, and like someone else here mentioned, they scrubbed it. They only post 5 star reviews, nothing less. Customer service has always been nice & polite, but this is about deceptive review policies and faulty products.

Ordered a necklace and gift box. The necklace arrived without the gift box. I have emailed them four times requesting a $5 credit. It took seven days for them to respond. Customer service first claimed that I ordered on one email address and complained on another so they couldn’t track the order. So I sent them the image of the order. A week later, after I’d given the necklace as a gift, they asked for a photo of the contents of the package. I am still waiting. I guess they need the $5 more than I do.

I never got what I ordered. They sent me the i correct item and wasted my time and money trying to get it replaced before Christmas. This company is a joke. Don’t waste your time or money with them.

I spent $300 on ONE necklace and the mystery box, the first time is shipped with a company called UniUni. Uni claimed they could not deliver the package and would try again then two weeks later after I called both companies multiple times I was told it was returned to Melinda with no explanation. Fine. Then Melinda INSISTED they reship the order WITH THE SAME COMPANY. O asked for a full refund they said no. Okay so boom since 11/22 the package has stated “out for delivery” I was told to wait a full seven business days which is like three weeks with the holiday before Melinda would do anything about it. So after threatening to go to the BBB I was finally issued a refund. This company is a SCAM I beg you ladies please do not waste your money. Even customers that receive their products say it’s poor quality.

Total scam artist. I received an empty box. Lost my money. Do not buy from this company.

I love the jewelry, but do not care about the Melinda Maria customer service. I have a necklace that isn't staying clasped. They are not very good at accepting returns for replacements. Instead, they needed me to send videos showing the issue. I did, and they said that it was not returnable. I have bought so many pieces from Melinda Maria, but really not a fan of the fact that I now have a necklace that I spent over $100 for and do not wear it. They weren't good to deal with. Such a shame- because the jewelry is beautiful and quality is nice. You have my email address. I emailed you many times and purchased many times.

I like most of what I have ordered. But the opal necklace twists and doesn't lay right on my neck. So you see the gold and not the stones. I paid over $200 for this and I'm highly disappointed. I received it a few months ago but only first wore it last week and noticed this. Too late to return. And from the reviews I've read I would probably just get the run around and be stuck with it anyway. I've purchased a lot of jewelry from Melinda Maria but won't be purchasing anymore. I mean they have to know this necklace doesn't lay on your neck as it should.

Melinda Maria has very bad customer service!!! I have written two reviews with pictures stating the pear necklace I purchased is not wearable due to it twisting the wrong way. They refused to post my two star review; they only post the 5 star reviews. They have ghosted me as well; refusing to answer my emails. I wouldn't recommend. They really DO NOT have a lifetime guarantee!