melindamaria.comReviews of melindamaria.com

I received my tennis necklace and was very happy when it did not flip and stayed upright showing the “diamonds” (I have tried multiple other brands and they all flipped). It was delivered 9/4 and I noticed that the soldering was broken on it in a few different places 9/11. I was obviously disappointed with the quality, and reached out to customer support. Jess responded within minutes and asked for pictures. Once I submitted pictures they shipped a replacement necklace. They made the process so easy and even though I was disappointed with how quickly it broke, I was extremely impressed with how responsive and efficient customer service was. I have not worn the new necklace yet, hopefully it doesn’t have the same problem.

I initially ordered the zodiac necklace. 4 to be exact for me and my friend group. When they arrived they were not of poor quality but not EXACTLY how they looked on the website. I initiated a return,which was easy. As soon as they received the merch, a refund was immediately processed. Since that was so simple, I decided to give them another try. I ordered the initial necklace, 2 the one with the mother of pearl back and the smaller heart shaped one. I am extremely satisfied with both items. Quality and arrived in a timely manner. I would order from them again.