melindamaria.comReviews of melindamaria.com

I have quite a few of MM jewelry they all hold up beautiful, the stones are gorgeous and secure (never lost a stone)customer service is wonderful and easy. I never write reviews but reading all the bad reviews I felt I need to share my experience with MM. I am still adding to my collection

What ever you do, don't buy the mystery box! What a waste of money, they sent me one item that I don't even know what it is! Too small for a half ring, too large for an ear clip only one of them. Two little necklaces that the chain is so thin and short I cannot even get them around my neck. I am gong to have to search out a child. A pair of earrings that pull on my ear ( I guess I will try a different backing on those), and an empty plastic package. So I have no idea what was supposed to be in that. So I received 4 items and 4 little pouches and an extra empty plastic bag.. Seriously, this is so bad that I will not order anything from them. I just don't trust someone that is going to send things they cannot sell. Very poor advertising on their part! And certainly speaks poorly of this company.

I have been trying to exchange an item I purchased and I keep getting the run around

First, I love the jewelry itself… Except It does not hold up as well as as I would like. It tarnishes. But, was OK with that knowing there is a lifetime guarantee! Except that when you reach out to Customer Service, you are ghosted. I’ve sent many detailed emails as well as phone messages. I received one message, apologizing, but no responses on how I can receive the exchange. I have purchased at least 10 pieces of jewelry to say I am frustrated as an understatement.

I received an email from this company saying that I created an account with them, that I did not. My name was not on the email (so I presume they do not know me), and there is a button on the email to press and visit the shop. I did not press any button and I marked their email as spam.

I’m impressed by the Melinda Maria team. I was sent the wrong necklace initially, different from what I ordered. Their customer service team was very fast in expediting my correct order which I received within a handful of days. This was all during peak holiday shopping season but they came through for me. My necklace is really beautiful. It was my first purchase with them and definitely not my last. I look forward to exploring their catalog.

Received my necklace but did not receive the free gift. I sent three (3) emails and left two messages (2) and have heard nothing!

The necklace is as shown but the customer service is terrible. I bought a necklace and a week later it went on sale so I ask for a price adjustment and they sad no. They have a 30 day return window so a sale a week later being denied doesn't make sense if I could return it still. I also asked if I should just return it and buy the one on sale instead in my same message to them and by the time they got back to me the necklace was out of stock. How convenient for them. They also didn't answer that question they just said no because the sale was a week later. I would have continued as a customer but because of the shady customer service do not recommend.