Victoria
Shady Practice, and Poor Customer Service
We had a subscription for their bars- which honestly made very little impact on our dog. However, the main reason for such a poor rating is their unethical practice of billing. While Maev "redid" their formula, they stopped shipping to us with no notice to consumers on the subscription plan for months. So long in fact, that I fully assumed that I had cancelled our subscription. However, I received an email two days ago that our order was "confirmed". I reached out to Maev and was told that they are starting to fulfill subscriptions again- WITH NO PRIOR NOTICE- and therefore wont cancel my order, accept a return, nor issue a refund. So, theres a tremendous lack of communication, poor customer service and resolutions to issues, and unethical/random charging happening with the service that both fails to fulfill and communicate regarding their product. I do not recommend.


