A.W.
Poor Customer Service for Cancellations
Okay first off, this is overall a good brand. The quality of the food is great, both for their food and the supplements. Unfortunately, my dog is very picky and won't eat the food, but does love the supplement bars. My main issue with this company is the bad customer service. Multiple times I have had to contact them to get a subscription cancelled. They'll tell me it's cancelled, when really, they don't cancel my subscription at all, just push the shipping date a month or two into the future. It is highly annoying and I've had to send multiple emails making sure they cancel the shipments. It almost feels like it's done on purpose in the hopes the customer forgets and then later on gets charged. I know this probably isn't the case, but this has happened to me three separate times, so I've become very diligent in following up on my cancellations. Overall, this is a good brand that uses quality ingredients, but it is quite pricey on that same note, and the customer service is less than ideal. They are nice and helpful, but I don't like that it takes so much effort to cancel the subscription.


