MEDvidiReviews of medvidi.com

This company is very suspect. After receiving my first vial which did not in any way shape fashion or form match what I had been taking with another provided and having read other reviews stating this was a scam, I was reluctant to take any of their medication after having paid for it. I reached out to them and I made them state to me that I was not on any auto renewal or anything like that that would result in any automatic payments and their reply was that I would have to complete a form and make a request for a refill; yet today, I was charged for a refill I did not request and sent an email stating I needed to complete the form as my medication was already paid for.

Customer Service is great. Diana Watson helped me book an appointment with ease!

This was my third or fourth time using MedVidi. The first experience was fairly seamless, but the last three have been consistently poor—and today was the worst. I travel frequently because I own multiple businesses in California and Virginia, so I sometimes rely on telehealth when I’m between locations. I scheduled an appointment for 6:45 AM and logged in on time, only to be told the provider was not licensed in my state. That should have been screened and blocked during scheduling. I rearranged a very busy day (including international travel planning) and rescheduled for 11:00 AM. At the 11:00 AM appointment, I provided my medical records and the doctor said she had everything she needed and that my prescriptions were sent to my pharmacy. I went to Costco pharmacy (where I have a strong relationship), and the prescriptions were not sent correctly. I called MedVidi and spoke with Samantha, who was polite and assured me it would be corrected. However, I spent over three hours at Costco while the pharmacy tried to sort it out, and I still had to leave because I had a flight to catch. After that, I called MedVidi again and waited about 20 minutes in the phone queue before speaking with Alan. His attitude was the final straw—rude, dismissive, and not willing to listen. I told him I wanted to cancel everything, especially since I had already been charged twice in one day (the original appointment and the rescheduled one), and even though I was told one charge would be refunded, the principle of tying up funds due to their operational errors is unacceptable. To make matters worse, I was asked if I wanted credit instead of a refund. No. I want my money returned for services that were mishandled. Because of this experience—especially the lack of licensing checks, prescription errors, and the way I was treated on the phone—I am cancelling MedVidi indefinitely. I genuinely wish Samantha and the rest of the team well, but this service is not reliable enough.

Rushed me off the phone, name was Dianna something, sounded fake and dismissive. The only reason they’re getting 2-stars at least is because they provide controlled substances over the phone but they’re slow, lowkey ignorant, sound fake, my doc refused to prescribe me more than one controlled substance which just doesn’t make sense. I moved states and thought care would easily be continued because I’ve been on the same two medications for years? but all of a sudden I gotta pick one controlled substance. pmo and half useful. That’s my real opinion.

To whom it may concern: I was looking for a formal diagnosis for ADHD. I had been seeing another provider. It was very casual, but she wasn’t an ADHD specialist. This provider was supposed to be. I was hoping to get a referral for a therapist as well. The first appointment I made was cancelled before I even had the opportunity to show up! I received a text to come to the meeting room five minutes before 9:30. Right before I was logging in at 9:25. I received a text that my appointment was canceled! Apparently, my provider, Alex Stock, had come to the meeting room at 9:15, And left at 9:20 and canceled my appointment. I then had to come back for a 7 AM appointment on that Saturday. After a long appointment that morning, where he was snide and judgy, I forgot that I had been prescribed Adderall with my previous provider. You would have thought I had killed someone… I was ONLY looking for a formal diagnosis because I’ve never really had that. If he prescribed something, great, but not my primary goal! I was looking for resources, help, information… When I asked for that because he supposed to be an ADD expert… He was incredibly irritated and he said I should assume that I have it! Ok, WTH?. What a complete waste of my time. He was rude and dismissive. When I said well, I guess that you’re just useless. He hung up on me. I was half joking, and my tone was sarcastic, I will admit that! But come on! It was warranted given that he was completely terrible to me the whole session! I’m really over these men that treat women like crap. It’s completely rational for me to think he could be a resource. I paid $200 for a 30 minute appointment!! The whole experience was demeaning and disappointing. This organization should be ashamed of offering a service provider to people that diminishes patients .. He completely lacks empathy, and he has absolutely no warmth. ♦️You’re dealing with people that have mental health issues. Do you know how awful that is, to have that kind of experience when you’re already struggling? Absolutely unacceptable !!!!

I don’t understand this pitiful review that definitely is NOT the stellar five star review I would give MEDvidi. Timeliness - superb; Responsiveness - superb; Actually listlistening and responding with professionalism, and sensitivity - superb. Wherever that paltry review came from, it's garbage. A complete fabrication. ~S

This company exist solely to make money they are in no way interested in serving the community or helping anyone. Customer service is a joke and quite literally their only response will ever be, pay another 170 dollars and schedule another 15 min appt.

Had my first appointment last night 12/16 at 11pm with Dr. Kevin Williams. The doctor seemed great, listened, asked questions, came up with a treatment plan. I felt very hopeful. It seems like a great service. Turns out the pharmacy wasn't able to fulfill my script, and currently waiting to have it moved to a pharmacy that will. Issue got resolved in a timely matter. 5 stars from me, thank you MEDvidi & Dr. Williams!!