MEDvidiReviews of medvidi.com

Huge Shoutout to Dr. Grigg and the staff for always working with me and really changing the quality of my life. 10 out of 10

She went above and beyond!!!

I worked with Samantha, she is the best person I’ve ever worked with at MEDvidi. I’ve been using MEDvidi for a few years and when I’ve had issues in the past, no one was as professional, nice, and knowledgeable as her thank you Samantha you’re the best!

The service here was great. Incredibly responsive, kind, and empathetic. Specifically, Elizabeth was amazing to work with, and she helped streamline the whole process. She really went above and beyond and provided outstanding customer service. Thanks again!

Irene and Elizabeth were very helpful in resolving an issue with the pharmacy. They were professional and prompt.

Had a great phone call with Samantha. Had a scheduling issue that she took care of right away for me.

What went wrong besides trying to steal my money? Everything! If you use this service, be prepared to go thru the hassle of trying to get your money back. This company is a fraud. They claim to connect you with a doctor who will prescribe certain medications, when in fact they won't. I was concerned from the beginning because these days there is a war on certain medications, and the DEA will try to arrest and prosecute with their own fake expert witnesses any physician who prescribes those FDA approved medications, regardless of whether or not the physician properly prescribed them, and did so in good faith. So finding them no longer possible to obtain thru regular medical channels, I was skeptical when I saw one of theese medications advertised on Medvidi's website. Nevertheless, I gave it a try. What I found did not disappoint: 1) Their online scheduling software was difficult to use and did not work correctly. I had to call in and get customer service to remove one of two appointments for which I ended up being scheduled. 2) Their software for completing and uploading the patient's medical history flat out did not work to upload. Again, I called customer service. They advised me to use their alternate process for completing a form. I tried, but that process did not work, either, so I called customer service, again. This time the agent just went ahead and confirmed my appointment, anyway. 3) When the appointment time came, the video worked but there was no audio. After some effort, we got the audio to work, but it was very, very difficult to understand. We proceded, anyway, but after I told the doctor which medication I needed and began to tell him my medical history, HE CUT ME OFF. He had NO interest in my medical history, and instead immediately offered to prescribe either an SSRI or a very old medication that does not work, both of which can be obtained thru any doctor. Still the audio was terrible, so we finally just switched to phone. Now, you would think that with normal phones the audio would work properly, right? Not this doctor's phone! The doctor's voice was practically unintelligible, but regardless, it soon became clear that he was not there to listen to the patient, but to offer a quick prescription for an easy to obtain medication. We ended the call after I informed him I knew the whole thing was a giant scam, and he was the chief scammer, probably Nigerian (I wasn't 100% certain of his origin). In the end, I disputed the charge, and won. However, Medvidi attempted to dispute the dispute by saying they are just a service that connects the patient with the doctor, so under the agreement terms I still had to pay. BS! Medvidi tries to distance itself in appearance, only, in order to deny liability. Medvidi is more than a service that connects the patient with a doctor. The patient never pays a cent to the doctor - all payments go thru Medvide. Medvidi is intimately connected with the doctor and advertises which medications the doctor will prescribe. Medvidi's medical history intake process did not work, and the doctor took no medical history. No doctor is allowed to prescribe a medication without taking a medical history, especially a controlled substance that the DEA is watching. There was never any intention by the doctor to prescribe what Medvidi advertises, and Medvidi could not deny responsibility. I keep a phone log for important calls, so everything was documented in writing - times, dates, who I spoke with, conversation details. This was furnished to the card company along with my written arguement as to why this was nothing more than a giant fraud - and I got my $200 returned to my account. Although it can help, you don't have to submit a phone log to dispute a charge and get your stolen money returned. On the other hand, if possible, it's just best not to get tangled up with fraudsters like Medvidi in the first place.

I am writing this review to document an extremely frustrating and unacceptable experience with Medvidi. I am paying out of pocket simply for a medication refill, in addition to the cost of the medication itself. Despite that, the level of care, urgency, and communication I received has been severely lacking. A prescription was initially sent to my pharmacy, but the pharmacy was out of stock. I followed Medvidi’s protocol exactly and located a replacement pharmacy on my own. I provided the updated pharmacy information promptly, as instructed. The prescription was not sent in a timely manner, and because of that delay, the second pharmacy ran out of stock as well. I then had to repeat the process again, finding yet another pharmacy on my own. This is now the third pharmacy I have had to provide solely because Medvidi failed to act with urgency. Medvidi is fully aware that I am completely out of my medication and that this medication is currently in shortage. Despite this, there has been no urgency in ensuring the prescription is signed and sent. I have now been waiting two full days for the provider to sign my prescription, after already going nearly two weeks without my medication due to earlier delays. Every time I asked for an update or a clear timeframe, I was either ignored or given vague responses such as “awaiting the provider’s signature,” with no escalation, no accountability, and no resolution. This lack of urgency is the direct reason I have been unable to get my medication filled. Each delay has resulted in pharmacies losing availability, forcing me to start the process over again. I scheduled my follow-up appointment in advance specifically to avoid any interruption in treatment. I followed all instructions, provided all requested information promptly, and did everything expected of me as a patient. Despite that, I have been left without medication, without answers, and without support. What makes this situation even more unacceptable is that no refund or credit has been offered. My money is gone while Medvidi continues to delay, communicate poorly, and provide substandard patient care. Patients should not be responsible for coordinating pharmacy logistics, chasing prescriptions, repeatedly following up, or dealing with misleading support options when they are paying out of pocket for care. This experience reflects a serious breakdown in communication, urgency, and accountability. Based on my experience, I would not recommend Medvidi to anyone who needs reliable, timely medication management, especially for controlled medications that are in shortage.