MEDvidiReviews of medvidi.com

Good stuff first! -I was able to get an appointment the same day. -The customer service team is amazing. They are kind, answer quickly, and do their best to help. They deserve 5 stars. Cons: -Somehow my prescription got sent to a whole other STATE. Not even a similar sounding address. -Also got sent to a CVS. I called that pharmacy in the other state to see if I could transfer it myself, but they informed me they don’t even accept telehealth prescriptions! CVS in general, not just that one. Soooo…? A whole other state plus to a pharmacy company that doesn’t even accept telehealth prescriptions, it’s pure carelessness on the providers end. -The doctor has been MIA. I’ve called customer service every day for 6 days now & I’m told they haven’t heard back from her at all. STILL WAITING. Her name is Jacqueline Fosah btw. -The appointment is pricey, the only reason I chose it was because of the same day appointment. Which is worthless without being able to get my medication. I’m completely out so yay for my mental health🥲

If you need any help with your prescription once it has been written, there is nobody to help you after your call. I have spent hours and days on the phone, trying to forget my prescription which should be so simple.

2 stars for the ease of booking and completing initial paperwork. For someone working through a late diagnosis of ASD Level 1 & ADHD Combined Type. All pertinent documentation was provided for the initial appointment. I left having to shrink feeling insecure everytime I shared. I felt misunderstood and like the provider had a script. They were cold, short and dismissive. Their response was to get hormone levels checked (i expressed I have done this) and to seek a Psychiatrist for Bipolar disorder. I already explained my history and once they heard bipolar and older female…must be bipolar. I have already gone through this and told the provider I had tried bipolar medication and none of it worked. This organization does not care and is a money grab or extremely undereducated and outdated. Unless you are depressed don’t bother here they don’t care about the actual person they are meeting and working with. Discouraged 😔

Nearly two months ago, I had my initial telehealth ADHD visit with MEDvidi. The appointment seemed to go pretty well and my overall opinion of MEDvidi continued to be fairly positive. But I still have not received the written diagnosis and treatment plan that I understood would follow soon after my appointment. This has been especially frustrating for me because they diagnosed me with adult ADHD (a life-changing event), I explained that I urgently needed documentation for active legal matters, and I began following up the next day. Instead, they have demanded that I pay them an additional fee and sign their HIPAA form that seems unusually worded, before providing me with my written diagnosis and treatment plan, even though I was not asking MEDvidi to send anything to a third party. In one call with a MEDvidi representative the call abruptly ended when I asked where those requirements appeared on the website, and in another conversation I was told that other staff were not properly trained. MEDvidi also required full payment upfront when I booked my appointment, but I did not even receive a receipt at first. I had to send multiple emails and make a phone call over about two weeks, before I eventually received billing documentation in the form of a "superbill" that I believe is inaccurate. I have also not received a refund despite asking for one. I am also concerned that MEDvidi provides services to people dealing with serious mental health issues such as anxiety, depression, and ADHD, but their somewhat hidden AI disclosure states that: “Users should be aware that they are communicating with an automated system and not a human representative.” I am sharing this information because, in my experience, dealing with MEDvidi has been highly frustrating and stressful, taken substantial time and attention away from other important projects and deadlines, and I think others may want to consider that when deciding whether to use MEDvidi’s service.

My appointment went great, doctor listened to me but when it came to getting my prescription i jumped through so many hoops to get it sent to my pharmacy. I am still waiting for the pharmacy to receive it. Anytime i call they tell me the same thing. “you just have to wait.”

Weight loss for sure. Goal achieved. Thats why I gave two stars. I’d have left ZERO for their processes. Multiple duplicates needed to order/reorder. I spoke with a Dr only once but they needed so many forms filling in it was beyond ridiculous. Then worst of all was the automatic withdrawal of funds each month despite wanting to take a break on two occasions and having communicated that with several people over the phone and in emails. Then being on hold to speak to some poor person who explains that despite the customer having expressly requested NO MORE meds or charges, they can’t refund you today- it’ll take as long as it takes and they take no responsibility over it. Not fun when you’re counting your Pennies and $400 gets wiped out of your account against your wishes on three occasions. I have left MEDVi and will never return. The customer service is dreadful and poorly managed. Go elsewhere!

Rushed me off the phone, name was Dianna something, sounded fake and dismissive. The only reason they’re getting 2-stars at least is because they provide controlled substances over the phone but they’re slow, lowkey ignorant, sound fake, my doc refused to prescribe me more than one controlled substance which just doesn’t make sense. I moved states and thought care would easily be continued because I’ve been on the same two medications for years? but all of a sudden I gotta pick one controlled substance. pmo and half useful. That’s my real opinion.

I was really hoping this would be a great review. I had high hopes as I was quickly assured my problem would be escalated and resolved soon. It is now three days later and I have yet to recieve any type of confirmation that my prescription has been sent to the pharmacy nor when they expect it to be. I don’t want to write it off yet, and believe the rest of the reviews so we will see…