MEDvidiReviews of medvidi.com

Great service !! Got my med with no hassle.

Their service is horrible! …. I had no issues for the first few months but then shipping was delayed, payments wouldn’t go through, they then charged me twice and I never received my medication. I spoke with customer service 6 separate times over 3 weeks and STILL never received my medication, after being 4 weeks overdue. And no refunds or credits to my account were ever made for the issues. Customer service all gave me the runaround every time I would call to resolve the issue and I would be back at square one explaining the same problems. This has been the most frustrating experience. I highly recommend using another provider. This is NOT worth $300 per month. Their service is terrible.

After my initial consultation I was unable to get my prescription filled. Repeated messages to the doctor and MEDvidi itself went unanswered. I'd avoid this provider and find another, which is what I'm doing.

My interaction with Diana Watson today was exceptional. She went above and beyond to help me reschedule an appointment.

On 11/19/2025 I had an appointment with the provider, Elizabeth Hagen. After a very short talk about my ADHD which was the reason for me seeking mental health, she said that she would start me on medication. I uploaded all needed documents to the MEDvidi portal. After 2 days with no information (I was supposed to be receiving an email from Quest diagnostics for a urinalysis), I reached out to MEDvidi. They said they would contact the provider. This was the pattern day after day of me reaching out to them, they saying they would talk to provider, never ANY communication back to me. On 11/30/2025 in the portal, it finally said prescription preparation. I waited a day and on the second day contacted them (this is 12 days after my appointment) and they finally informed me the provider was waiting on an ecg from me. They could not tell me this in the previous 12 days? I provided it and continued to wait. This was the last time I ever got any feedback to my treatment. I continued to use the portal chat (barely ever an answer), emailed over and over (NEVER have received an answer), and calling (which always got me someone that was of no help) until today, 12/12/2025. I paid $195 for 5 minutes of discussion with this so called provider, and still here I sit, a week shy of a month later, with no replies, no medication, nothing. I want my money back, and I want my records from them and I want ALL my information deleted from their records. I have already sent emails about this but no one has responded. I want my money returned to me immediately. They are taking advantage of those seeking mental health assistance, charging them and then doing nothing. They should be investigated. I am FAR from the only one they have done this too, and I am well within my rights to make sure to tell my story far and wide, as it is the truth. The truth still matters. I have had little sleep, unbelievable stress, anger, sadness, and disruption to my everyday life. They are predators. EDIT: They at no time sent the request for the urinalysis they were supposed to, which they are now claiming was the reason THEY ended care when the fact is I sent an email ending care because of their horrible customer service and not even doing the bare minimum of customer service.

I have never waited so long to have a prescription sent to my pharmacy. It’s 2025 and waiting days for an electronic prescription to be sent to a pharmacy is wild. Every time I call they say “wait of” then “24hrs” then “48 hrs” and now I’m being told it’s “72 hrs.” Like what is the problem. Specifically Georgia Dixon is the provider that is the issue. Didn’t have this issue with other providers.

Sarah was extremely pleasant, professional and kind. I would highly recommend she be considered for promotion when available.

Scarlett was great and kept her word when she said she would do something she did and followed through. Thank you Scarlett