Medshopdirect is listed under Health Equipment.
Medshopdirect (medshopdirect.com) has 115 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Sarim Q.
They gave me the best price, kept me updated, and I know there was a short delay during the Holidays but I can't blame them for it. Medshopdirect and Omar in particular delivered to my parents in a time of need and Im forever grateful to them for that.
Sharon O.
Medshopdirect is a wonderful company to deal with and the product was delivered in a couple of days. I even got a email from them making sure the product was the right size before they delivered it. I ordered the mattress as 76" long because I was using it for a recliner or if she went into her bed I would put it under the sheets. I thought they really cared by sending an email to make sure the size was correct. I would recommend them to any family or caregiver.
Robert S.
Omar was wonderful! If it weren't for Omar's commitment to get our hospital beds and sit-to-stand delivered and setup, my wife and I would not have been able to spend Christmas together. Thank You! Thank You! Thank You!
Debra B.
My device doesn’t work at all.
Response from MedshopdirectDec 26, 2025
Hi Debra — we’re sorry to hear this. Before shipping, we reached out to confirm the device specifications (1 MHz vs. 3 MHz) and offered a refund to avoid any confusion. You confirmed and asked us to proceed with shipment. We did not receive any follow-up contact after delivery regarding a compatibility issue. Going straight to a 1-star review is unfortunate, as we’re always happy to address concerns directly.
Leslie S.
The product was of excellent quality, and the entire purchasing and white glove installation experience was truly outstanding. The team demonstrated genuine care for their customers and went above and beyond to accommodate our tight timelines, especially given the unexpected changes needed for my father. Omar was exceptional — compassionate, responsive, and incredibly supportive during a very difficult time for our family. His willingness to go the extra mile made a meaningful difference. I would absolutely purchase from this company again should we need additional medical supplies or products in the future.
Response from MedshopdirectDec 26, 2025
Thank you, Leslie! We truly appreciate your kind words and your cooperation throughout the process You did an incredible job advocating for your family during a difficult time, and it's been an honor to support you in the small way that we did. Wishing you and your family all the best and a Happy New Years
Petr
A few months ago when I was hospitalized, my wife and I decided it was time to get rid of my own bed and get me a powered bariatric bed for home use. I found MedshopDirect.com by random browsing/searching using my smartphone while at a skilled care facility recuperating. MedshopDirect was the only site that offered the sort of bed I needed with the sort of features I desired. I called Omar at MedshopDirect and he was most helpful answering our many questions about our selection and the ordering process. Due to Omar's input and my wife's urging we elected to upgrade and select the Emerald Infinity Max 55000 bed. This included a size and mattress upgrade to fill my future needs. The whole shopping and delivery experience was fast, easy and completely seamless. We decided on the "White Glove" delivery and installation for the bed. This way my wife did not have to struggle moving he unit upstairs and assembling it alone as I was still at a care facility. Omar filled out the order by phone and and all my wife had to do was MedshopDirect the credit card number over secure internet connection. During the shipping process Omar kept us updated as to the status of the shipment. We were a bit concerned as this took place around the Thanksgiving holidays and might have been delayed. The bed and mattress arrived at the local delivery provider within the week of being ordered and the scheduling of the delivery and assembly went off without a hitch. We are extremely appreciative of the delivery, assembly and installation as my wife could not have done it herself. I arrived two days ago by medical transport from the care facility I was at to a fully assembled and installed bed ready for my use. The Emerald Infinity Max 55000 has all the features I wanted and several extra also. It is very comfortable and fills my needs superbly. MedshopDirect had the best price I could find for this item and we are very pleased with their service, and especially to Omar for making this the pleasant and stress free experience it was.
Response from MedshopdirectDec 26, 2025
Thank you, Peter! Your words mean a great deal to us. You and your wife handled a very difficult situation with patience, kindness, and grace and that includes the care she showed our installers, which never goes unnoticed. We’re honored to have supported you during this time and wish you strength and comfort on your road to recovery
Jody B.
I purchased an Orin star sleep rotating bed from the (Medshop) Direct and from the moment of my purchase, through shipping and then finally delivery and set up Omar provided outstanding customer service. I had a little issue at first, and Omar helped me immediately and had my issue resolved within minutes. This was on a Friday, late in the afternoon, and I really did not expect that the issue would be resolved so expediently, but it was. I would highly recommend this company because they truly seem to care about their customers and the customer service is simply amazing. Just know that if you purchase from this company, they offer quality products and excellent customer service.
EasyWay M.
Great experience
