MedshopdirectReviews of medshopdirect.com

I am so appreciative of the outstanding customer care and service we received from MedShop Direct and affiliates. Omar in customer care, was patient, kind to answer questions and helping us to find the right hospital bed for our disabled relative (double amputee). The Emerald Oasis bed arrived in a timely manner with white glove set-up arranged. Paul communicated on scheduled time, arrived on time and set-up went smoothly. I gave MedShop Direct 5 stars (which I rarely do) for reasons listed above. Thank you all, CL

The whole process what extremely efficient. Omar was great to deal with. He gave me the information I needed to make the decision as to whether the product would be the right one for my family. He sent the bed to a receiver in my city who then delivered and installed it for us. I appreciated how easy he made the process for us.

Fantastic customer service from start to finish. Communication was clear and consistent from purchase through installation, making the entire process seamless and stress-free. Highly recommend!

Great as t customer service provided by omar.

I bought a bed for my mother who unfortunately passed much quicker than we expected and we didn’t need the bed anymore before it even arrived and Omar worked so hard to get our refund and walked me through the process. I’m thankful for his accommodations and help during an already stressful and heartbreaking time.

My experience with Medshopdirect.com and their representative Omar was the best customer service experience I have ever received and beyond my expectations. Omar helped guide me through the purchase of a new medical style bed for my mother who went into a memory care facility that did not have a bed for her. My mother is weakening and has had issues falling, including out of bed. The new bed met the facilities needs of not have a full side rail and met my mother's needs of having a support that prevented her falling and helping her out of bed. Omar also helped coordinate the delivery to the memory care facility and coordinate an installer since I live remote to where my mother lives and my relatives were unable to complete these steps. The effort by Omar was above and beyond and he was supportive and friendly the entire time. I fully recommend Medshopdirect.com to anyone needing their products and services.

was perfectly positive from the onset of contact with Omar Shaaban. His knowledge of product, willingness to find answers if needed, constant pertinent communication during the post order process, achieving logistics in shipping to our area and coordinating a responsible white glove delivery team made the process so easy. Omar really cared about us in helping achieve our goal of obtaining this stylish fully electric bed so we can continue to care for our son Greg at home. So refreshing to actually have received down to earth best customer service ever!!!! We totally recommend giving Omar a call.

Omar is very helpful and responds quickly