MedshopdirectReviews of medshopdirect.com

Not only is the independence bed a cutting edge bed of good quality but from the time I ordered, I had great experience with customer service, particularly Omar. They were always quick to answer, even on the weekends. Very helpful and went above and beyond to help me get my Mom's new bed to my house for her rehab.

Omar was a pleasure to work with. He went out of his way to ensure that the rails we ordered were compatible with the hospital bed we had. Turns out they weren't! He was very responsive via email and phone. He worked with us to quickly cancel, refund, and place the correct order. The bed rails worked perfectly. His superior customer service, professionalism, and expertise were greatly appreciated.

Outstanding service! I ordered 4 reclining chairs. All delivered in time, very well packed. Excellent communication and support. Definitely will buy again in near future. Highly recommended! Thank you!

The website was very easy to use, lots to choose from and shipping was very fast. The prices were hands down the best.

Omar is very polite and efficient. He goes out of his way to get the customer what they need and want as soon as possible. He made himself available to answer our many questions and guided us through the entire process from ordering to delivery and assembly of the bed. The bed was quite comfortable. Il

#1 Great Customer Service, Honest Business. Highly recommended. Truly Professionals.

Easy review and purchasing process -- and the end-to-end service was excellent.

I’m not one to usually leave reviews, but this one absolutely deserves it. Working with this company has been one of the very few notable experiences I’ve had in over a decade of purchasing bulk/large medical equipment, both personally and professionally. Every step was easy, straightforward, and honestly kind of refreshing. I’ve never had someone care about working around my very hectic schedule like Omar did. He was my main contact from start to finish and went above and beyond. He called and emailed personally to make sure everything was exactly how I needed it. I knew about any potential hiccup before it even happened, which made the whole process smooth and stress free. He even made sure I had the information of the third party delivery company who was also trying to work around a limited schedule. From purchase to delivery, it was seamless. The chairs are perfect for our practice and for our patients receiving their treatment. They are comfortable, high quality, and at a great price. My infusion nurses even got excited just looking at the pictures I sent when installed. It is rare these days to find this level of customer service, so when you do, it is worth shouting out. I am thrilled I found this company. A true diamond in the rough. Highly recommend.