Sandra B.
This is the second GoGo Elite Traveler…
This is the second GoGo Elite Traveler we have purchased. The first one we bought from a competitor and it was absolutely the best scooter, which is why we purchased this one. The order was placed online and even though the web site stated fast shipping, it was not. The scooter arrived already put together but we were finding screws on the floor which we discovered came from the bottom of the scooter. The gage (control panel?) came loose and had to be tighted within days and the front wheel was wobbly. We called Med Mart several times, stayed on hold until we were told to leave a message and no one ever called back. We 'opened a ticket' online, got a confirmation for the message sent and again heard nothing back. I finally stayed on hold for over 20 minutes and was able to talk to a live person who put a work order in. Took two visits and the wheel is not as bad but is not right either. This second scooter does not have as much power as our first one, not sure why because we paid extra for the longer life batteries. Hind sight, we would purchase from a different dealer because Med Mart's customer service is awful.
Response from Med MartOct 1, 2021
Good evening, Thank you for your feedback, we appreciate the opportunity to better ourselves. We truly strive for excellent customer service so I sincerely apologize for the unsatisfactory experience. We, as most companies, are facing challenges with staffing. We are working on building our team to decrease wait times as we want to provide the best customer service possible. We appreciate your patience and feedback. We would love the opportunity to serve you in the future so we can provide a better customer experience. Thank you, MedMart Team