Med MartReviews of medmartonline.com

delivered quickly great customer service, would recommend for anyone.

Poor Customer Service My one (and will be only) experience with Med Mart has been absolutely horrible. We decided to purchase directly a high-back toileting sling for my son since our regular DME provider is not the most reliable for service. We selected Med Mart online from about 3 different online vendors b/c their website showed the product in stock & promised shipping within 3 business days.....even though their price was ~ $30 - $40 higher than their competitors. One week after placing my order I called the company since I had not heard any more information (but they were quick to collect my $$$ two days after I placed my order). Their customer service was apathetic in resolving my issue, showed no willingness to understand my frustration with the mis-information on their website nor did they even attempt to remedy the situation. I sent a follow-up email to the company but received no response. My product finally shipped on 9/30, but when I received it & tried to use it, I found it was not safe for my son. When I first called to attempt a return, the person on the phone said that I should receive a follow-up email with information on how to return the product. I received no such information and had to call back the next day to follow up. While the manufacturer's paperwork indicated that returns would be accepted within 30 days, I learned from Med Mart that I could not return a product that was not safe for my son to use. I will NOT be purchasing anything from Med Mart in the future.......this was as disappointing an experience as we've ever had with a DME provider.

We had originally sent the P.O. to Customer Service. Which took several weeks to find out that we needed to send it to directly to the actual Salesperson that I spoke to. Once the Salesperson received the P.O., the service was very prompt. A better way of disseminating P.O.'s would be helpful to customers. Thank you!

I dealt with a man named Darryl flunk. He was very helpful very friendly and you are lucky to have him! Went over everything with me help me make the right decisions because I never ordered a wheelchair before. Told me pros and cons for different features and was very patient! Could not ask for more! Still waiting on the wheelchair though. Thank you for your support. Anna

Ordered October 5th still haven't received a shipping confirmation

Darrell Flunker was very helpful.

STACY, THE REPRESENTATIVE I SPOKE WITH WAS VERY PROFESSIONAL; AND COURTEOUS. SHE ANSWERED ALL QUESTIONS CLEARLY.

Project it’s not easy friendly