Cynthia B.
Refused to allow the return of a…
Refused to allow the return of a product I ordered in error. Needed the electronic version vs magnetic peddle exerciser. I contacted CS multiple times within time frame to return and receive a refund. CS told me they would have to contact the manufacturer and they would call me back. They did not contact me. I waited a few days and called CS. Got a different person who I had to start over with. They refused to allow me to return the product. They did not have the electric version so I was unable to exchange for the electric version. I did not realize there were two types. I am paralyzed from hips down and cannot move my legs to peddle, I had to order the electronic version from another comp which had it available. The manufacturer did not loose anything if they would have accepted my return because I purchased a more expensive version which was manufactured by them. I received POOR CS and am very disappointed with your company!
Response from Med MartNov 15, 2021
Thank you for your feedback, although I am disappointed in your dissatisfaction. We strive for a positive customer experience. Our return policy is provided thoroughly on the website in hopes to avoid situations like this. I am glad you were able to find the product you were looking for. Thank you, MedMart Team


