Med MartReviews of medmartonline.com

Horrible!!!!!!!! Bought a product, the product was delivered later than i needed it. I am trying to return it (on time, as return policy states), brand new, never even taken out of the box - very unsuccessful. Filled out the return form on line, never got a confirmation email. Called the customer service 3 times (about 30-40 min on hold), spoke to representative only once, was promised to get an email, never did. It's been 3 weeks process to get a return label. Very upsetting! and this site is used only for needed people

BEWARE: this company does not stand behind its products. I was looking for a lift chair for my dad. I owned a Radiance for my home in NC and he loved it. So I wanted the same for my SC home for him. I was finding them on backorder everywhere so I contacted medmart. They proceeded to tell me the Radiance had been pulled from the market due to issues and recommended another chair describing it as "same as the Radiance but without the heat function" Since the size and comfort was most importance, I needed the LARGE size, I ordered it. Well its NOTHING like the Radiance. I then called other mobility stores including the one where I bought my Radiance and they all told me that it had not been pulled from the market but was just very popular. So I feel I was lied to by medmart in order to sell me something they had in stock . Now, when I tell them its not working for us they refuse to allow us to return it. It clearly doesn't matter that someone with issues is uncomfortable because they relied on what a salesperson said. We have had it in the home for 2 months but no-one really tried it until about 3 weeks ago since the person it is for (my dad) was not present at its delivery. Its pretty sad to me that a company that purports to be about helping those with mobility challenges lies to customers to get them to purchase something that they know is not what they need. But that is exactly what happened. I will be discussing this w/ Pride directly as well as their dealers shouldn't misrepresent the status of their products!

Lynette was very courteous and helpful!

Very good communication. Answered all of our questions and was very patient and reassuring on our order. Very pleasant transaction. Hoping the shipping will all go well! Thank you Med Mart

Kristen and Mike were very helpful and went above and beyond typical customer service, especially for what you usually get these days. If I had any thing “ negative” to say it would be that the website needs to be a little more customer friendly by adding better spec info and descriptions for the items your looking at. Over all they were very knowledgeable and willing to answer any questions you had. Again a big thank you to Kristen for all she did for me.

I received my order within about five days of placing it. The only complaint I had was that when it arrive the boxes the company used were not made a very heavy cardboard and consequently arrived with taped over large holes, and stapled ends loose and open on one end and part of one side . Luckily the contents was intact even though some parts were loose and rolling around in the box. Luckily all the pieces seemed to have still managed to stay in the box. The company should consider improving their packing boxes for shipping for sure . When I assembled the parts the product was of good quality and sturdy and assembled rather easily. Again I’m very satisfied with the product but they’re shipping packaging could definitely use some improvements .

The customer service rep Ashley C was super helpful. She gave me great info to make my final decision and was prompt and courteous. She made the site easier to figure out and I felt more confident in my purchases.

Delivery of the cover was terrific, much faster than I anticipated. The quality of the product, not so much. It is so light weight, the nonslip feature is non-existent, it doesn't stay in an place at all, plus the elastic arm fasteners are useless because the lazyboy is an older model and there is nothing to attach them to. Am using it, but not very satisfied.