Latonia E.
Don't trust the ship dates.
I ordered a bed from medmart. I spoke with a sales person to ensure that I did not place an order for a bed that was on back order. I was told that the order would ship in 3 to 4 business days. When that time passed and the order still had not been updated. I was told that the shipping time was 5 business days. Even though 5 business days had passed. I asked that the order be cancelled because I needed to make other arrangements. Each conversation I was told that someone would call me back in 24 to 48 hours. They can't cancel orders that have already shipped. My order had not shipped, however each request to cancel the order was met with different lies. When I called and asked to speak with a supervisor because of this refusal to cancel he order I was told that all managers/supervisors were at lunch so I would have to call back. I still don't have the bed and I still can't cancel my order. I would never deal with this company or recommend anyone else deal with them. My next step is the BBB and going through my credit card company to cancel this order.
Response from Med MartJun 27, 2022
Thank you for your feedback, I see that you spoke to a manager in regards to this order and it appears you were able to get to a solution. We apologize for any inconvenience, but hope that you are satisfied with your purchase. Thank you, MedMart Team


