Med MartReviews of medmartonline.com

called Lynotte.She was very help full.

out standings job Med Mart. Thank you Nanette Phan

I did not receive a copy of amount of purchase bill paid. I did get a copy of delivery team and of warranty for hospital bed. THe delivery team could have spent more time showing me how to practice using all functions and all locks and lock releases on bed.

Seamless. All on line. Placed the order and it arrived in a few days. Thank you.

6/20/22 MON - Ordered CarrolCS7 bed 42inch, rail, foot/headrest & mattress, paid almost $4K including warranty, delivery and set up. 6/22/22 WED - Received an email update on my order, informed me of: 1) Fedex tracking number with estimated delivery on 6/28. 2) delivery to technicians address bcoz I also got Premier In Home Delivery 3) expect call from technician after 48-72 business hours of receipt, to schedule delivery time & date, and setup. CONTRADICTING INFO: 6/29/22 WED - I got an email that what I ordered was delivered to my house when in fact FEDEX Tracking says it was delivered in FRESNO, CA at 12:49PM signed by Rodriguez (could be the location of the contracted agent/technician for Premier in Home Delivery and Set Up). What is also contradicting info given by MED MART is the time frame on when the buyer will be contacted by their contracted delivery agent for set up and appointment, you cant just rely their words.. UNRESPONSIVE CUSTOMER CARE/CUSTOMER SERVICE: 6/29/22 WED - Called 888-260-4430 Option#2, since no one is available I pressed option #1 so somebody will call me back. Nobody gave me a call back. 7/2/22 SAT 12:35AM - I sent an email to MEDMART'S helpdesk and customercare for somebody to call me. NO RESPONSE. 7/2/22 SAT 12:26AM - I got an automatic response "Your request (#) has been received and is being reviewed by our support staff. 7/2/22 SAT 11:06AM - called 888-260-4430 Option#2, no one is available, pressed option #1 for somebody to call me back. I tried to call again, this time Option#1, was able to talk to a live person and provided me the contracted delivery agent's name and phone number. Saturday business hours has ended without any return call from customer care. NOT DISCLOSING OR GIVING LIST of PROVIDERS for PREMIER IN HOME DELIVERY AND SET UP(Contracted Agent/Technicians). To better serve the buyers/customers/consumers, Med Mart website should disclose or have a list of their contracted Agent/ Technicians and their locations by typing our zip code to see if we need to buy this service. There is no transparency or no check and balance if there is collusion between their chosen contracted moving companies/Agents/Technicians and Med Mart. Imagine, my house is 3 hours drive or almost 190 miles away from the Med Mart's contracted delivery agent Fresno Bekins!!!!! My 81 yr old mom needs the bed so badly for her recovery!! And time is of the essence!!!! Based on my placed call on 7/2/22 SAT 11:06 AM, the guy I spoke to on option# 1 (Sales), also mentioned, that the contracted delivery agent should contact me within 48-72 hours. I have not yet receive any call as of this writing. UPDATE: 7/5/22 TUE - received response to 5 emails from Joselle (Customer Service?) but never got a call back. Stating that my order had been shipped and delivered to the technician's office address since I have a White Glove service. Futhermore, the email assured me that per checking, they are now assigning a technician for me and due to the holidays, they will contact me after 24-48 business hours, to schedule delivery time & date, and setup 7/7/22 THU - I CALLED FRESNO BEKINS, INQUIRING ABOUT MY BED. THE LADY SAID THEY DONT DELIVER. WITHOUT ME INFORMING THAT THE BED WAS ORDERED FROM MEDMART, THE LADY SAID I NEED TO CONTACT MEDMART. IT IS NOW 7/9/2022 1:59AM, MORE THAN A WEEK HAS PASSED SINCE FEDEX DELIVERED AND DROPPED THE ORDERED BED to FRESNO, CA on 6/29/2022 12:49 PM ----I NEVER GOT A CALL UP TO NOW - NO CALL FROM MEDMART AND NO CALL FROM THEIR CONTRACTED DELIVERY AGENT! WHAT I AM EXPECTING I am hoping that management of Queen City Med Mart contact me and step up so that the bed that my mom desperately needs be delivered the soonest possible time. They already charged my card on 6/20/22. OTHERWISE, I WILL BE FORCED TO TAKE ACTION WITH MY CREDIT CARD ISSUER AND BBB. BASED ON MY EXPERIENCE, I AM DOUBTING THIS COMPANY!! CANT DELIVER THEIR PRODUCT, THEIR PROMISE!

Website was informative and easy to navigate.

Item is running late. Shipping is too long

Grate sales Lady well inform and help with my selection.