Christopher L.
I placed an order for a hospital bed…
I placed an order for a hospital bed with setup and a one year warranty on June 10, 2022. It was significantly delayed. Despite calling in July and being told twice that I would receive calls from a technician to set up the bed that day, I never received calls as promised. I eventually received a call on Aug 5 that the delivery would be scheduled for Aug 19. The product was finally delivered, though I received no delivery service call or follow up. It is disappointing to not have the follow through on the delivery. The delays and the communication with regional technicians and customers need improvement. Also I have lost two months of the warranty because of factors beyond my control and was offered no consideration. Very sad while I was waiting on a bed for my sick father.
Response from Med MartAug 22, 2022
Hi! According to our records, the delivery has taken place. We hope that you are satisfied with the product now that you are in possession of it. Thank you, Medmart Team


