Med MartReviews of medmartonline.com

Response from Med MartOct 3, 2022

Hello, This review was written on 9/30. Your order was placed with us on 9/27. Your order shipped out with a freight truck as it is a large/heavy shipment. We spoke with you on Friday 9/30 and let you know freight shipments are estimates and won't be delivered until scheduled with you. On Saturday when you called, freight terminals are closed. Today, Monday 10/3, when you called, we advised this order is unable to be cancelled as it has shipped already. The freight delivery terminal has to speak with you directly to schedule the delivery appt. They are open today, Monday- Friday, 7am - 5pm. If you don't want to wait for them to call you, you can be proactive and call them directly and we'd be happy to give you phone number to the direct terminal that is delivering. We've done what we can to assist and will continue to as needed. EDIT- We talked to Fedex Freight that says they spoke with you on Friday 9/30 to schedule delivery for today and you demanded they deliver it same day or you don't want it. Then they spoke with you again today, and you said to return to sender. Another EDIT; your bed is exactly where it should be and has been since Friday when you were called to schedule delivery for Monday, today. Our calls are recorded and so are theirs. We will respond to your bank accordingly. Our return policy applies and customer service is happy to help you with this. Thank you kindly.