Med MartReviews of medmartonline.com

Fast courteous and reliable

Hasn't shipped in a week. Needs to improve

I have been trying to get my scooter repaired for a couple of months now. I had a tech come out and evaluate the situation & they sent in a report to MedMart with the items they need to send for repairs since my unit is under warranty. No one responds to my emails about the status other than they have received my emails and are merging all of them together. NO ONE is calling me back although I've also left messages on the phone. I wrote 11/1 for tech visit but I first contacted MedMart & sent all required info 2 months prior.

Placing an order was easy and we were finally able to get the piece of equipment we needed for my female friend. Her daughter, Kellie tried to get it ordered elsewhere and nobody else would ship it or deliver it, and I made it a hassle for us to get this for her mother. Drivers were courteous as well.

Darryl was knowledgeable about the wheelchair model I was trying to match. He was able to provide a like-for-like replacement of a Drive wheelchair and find the quickest way to get it here. I've had experience with Darryl in the past, and he is very knowledgeable about hospital beds and wheelchairs.

Christin did an excellent job helping me thru the online order!

Our experience with Med Mart when purchasing a motorized chair for our father was exceptional. I spoke to a customer service agent, Lynette, who was knowledgeable about the product lines and helped me to make the appropriate choice to meet our father’s needs. We chose the in-home delivery option, and the technician who arrived with the chair was able to show my father how to use it and tell him about its various functions. Med Mart contracts with local companies for this option, and we were delighted because this company can also service the chair should we need to. My father was able to travel independently to the store yesterday and was thrilled with how his chair operated. Highly recommend!

The order was received in a timely fashion, even in mid-December! I ordered the VIVE Lotion Applicator. I think I may not have been able to find dimensions on your website. It is bigger than I expected, especially the thickness of the pads. I have not tried it yet.