One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Your salesperson was very helpful and patient. Your company had the choices I wanted after a long search of sites in South Florida
CN
Canute N.
Great service
Great service
JW
Julie W.
Amazing Amazing Amazing
Amazing Amazing Amazing, Called talk to Darrell he answered all my questions emailed me more and we called back within a half hour and ordered our father the new ride.
DB
Deborah B.
Quick and easy!!
Quick and easy!!
BM
Brian M.
Easy to order
Easy to order! Great email communication. Received email from R&L Carriers with instructions on delivery, and it was seamless. Order arrived on time, with no damages. Very good experience, and scooter is awesome. I would definitely recommend Med Mart!
DT
DT.
I had HORRIBLE ORDEAL purchasing from MedMart!!
I would have preferred to give them "NO STARS!!" The WORST, say again, WORST ordeal that these guys put me through. I should have read about all the MANY, MANY NEGATIVE REVIEWS on MEDMART, before I made my purchase from them!! I purchased a $3500. electric wheelchair from them, and the motors on it were defective, right out of the box!! I immediately tried to contact MedMart about it. They seem to have a habit (in my case) of not answering the phone. I could only leave phone messages and send emails. Coincidentally or conveniently, they would not respond back and return my calls until AFTER THE "7 DAYS" WERE PAST!! After which, they claim, they have no responsibility. They then say, "it is the manufacturer's responsibility for your problems with the chair!" The so called manufacturer, that they would not allow me to contact and refused to provide me with their contact info. So, any, so called, word from the manufacturer, they relay to me, really amounts to just "here say!!" I have used a half dozen similar electric wheelchairs, so I am quite familiar with how they operate, and how quiet those electric motors sound. They are extremely quiet. MedMart just left me "hanging out to dry!!" I even sent them 2 or 3 videos of the obnoxiously sounding motors on the chair. They had an excuse for everything!! I could have written a 5 page report, about all that MedMart put me through!! The only thing that saved me from having to sue them in court is, that my bank stepped in and investigated them, ruled against them in the "charge-back" proceedings, and gave me my money back. I do not wish that anyone have to be put through what I have been through, and by Med-Mart's reply below, they can really lie too!! --Dan T. Seattle, WA
Response from Med MartApr 10, 2023
Good morning,
I was fully prepared to investigate this and admit we dropped the ball somewhere. After review, this review listed is for a cup holder which was cancelled and refunded the same day of the order and was placed on our website in the middle of the night privately by you or someone on your behalf.
I looked to see if you had any other orders with us and you did have a motorized chair and another cup holder. After reviewing the notes on that order, it appears we advocated on your behalf for quite some time with the manufacturer about the noise you were hearing coming from your motorized powerchair. We submitted videos to them and they advised; "I had a discussion with management and had them review these videos along with me due to the noises at hand. I was under the assumption these models had little to no noise and I am incorrect. We walked out back and ran a few tests on these models and when sitting and riding on these units, you wil hear these noises in the lower gears/speed. When picking up speed, the noise will lessen. This is coming from the mechanics in the motor since they are brush motors and is expected. Unless he hears the noise in higher speeds and the unit is not riding as should, then this is considered normal."
During this time, you had a dispute in with your payment that was in review. This was all well after our return policy expired and being as though you were adamantly not okay with keeping this item due to the noises you experienced in your kitchen, we accepted the chargeback to return your funds and sent a return label to get the equipment back.
It was received back on 3/29 and inspected as perfect working normal condition.
We do have protocol that has to take place when someone claims defect and during that time, the powerchair was safe and operable.
We are sorry it didn't work out for you.
Kind Regards.
GG
Gerald G.
Knowledge of there products
Knowledge of there products. Helped me make decisions on what was right for our needs. Very courteous phone representative.
