Harv
Susan was excellent in providing the…
Susan was excellent in providing the help I needed with scooter order, and got the order placed with no issues.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing10,501 approved reviews, newest moderated first
Harv
Susan was excellent in providing the help I needed with scooter order, and got the order placed with no issues.
Monte H.
The sales representative was very helpful and knowledgeable about the product and features. This was the best customer service experience I have ever had.
William P.
Ordering was easy and straight forward!
Arthur W.
Review of Med Mart. The company does not care about the customer. I order a bed was told by their credit company I got the loan. Was also told that I qualified for a new customer 10 percent discount. At that point everything fell apart. I was bugged to give them a good review. The deal fell through so I had to redo the order with another credit company. Was sold a bed then they told me they were canceling the order. Go elsewhere to buy as this is a bait and switch witch is illegal under law. By you canceling the the first order you showed discrimination. I used a credit card I had and called to upgrade. So if you have a problem with this tuff. The truth hurts but not me you. You never ask for a review till the item has been received by the buyer. So grow up. I did not cancel. I ASKED YOU IF YOU WANTED ME TO CANCEL NOT THAT I CANCELED THE SALE. This means you can not read and understand what is written. I suggest you try taking a reading comprehension course. You also got real pissed off in your writing to me. As a businessman myself you keep calm and do as you are told. Yes I repair computers printers and networks so I do know how to act and when to ask for a review on my work and that is when I am done only. Question to all where am I cussing them on here? To them I have been rude. You may write the to agree or disagree. But one more question. What would you do if your wife husband or someone was falling out of bed and you order said bed from a company like this and it was canceled because they can not read what you write?
Response from Med MartMay 12, 2023
Hello, These are some strong accusations that I'd like to address factually. This order was placed on our website privately, neither a sales rep nor CS assisted with placing this order on your behalf. Our checkout has options for card payments and financing. This order was checked out with a credit card, not financing. This order also has a discount on it. The bed that was ordered has a ship date on our site of 30 days from the date of the order. Some people are okay and willing to wait, others are not. We updated you through your order of the expected ship date and then 2 days after your order was placed, several sales reps reached out to you to discuss the bed you ordered and offered other options if you didn't want to wait. That is not bait and switch. That is taking care of our customers to the best of our ability. When given options, you requested a cancellation and full refund which we did right away less the mattress that shipped out right away that you said you would keep. We naturally care about each other, our customers and people in general and will always do our best by everyone. There is certainly some disconnect and confusion by what was stated here. We helped you and did exactly as you requested. We have reviewed everything accordingly. You have been cursing and downright disrespectful to our staff since you placed your order. These are facts not based on emotion. If you wish to discuss further, you can do so by writing into [email protected] without cursing and being disrespectful to our staff. Kind regards.
Carol D.
Agent was informative and and pleasant. Was required to add necessary add-ons like side rails and mattress and size of sheets required.
Response from Med MartMay 12, 2023
Thank you so much for taking the time to leave a review. We appreciate your business!
powdew
I used chat to get an opinion of what I needed. They were fast to reply and I ordered. Expecting delivery today.
Response from Med MartMay 12, 2023
Chat is a nice feature that we have product advisors daily from 9am-8pm EST ready to help! Thank you for utilizing this feature and thank you also for choosing us!
Frank Z.
Helpful and informative . Great costumer service
Response from Med MartMay 12, 2023
Thank you for choosing us! We appreciate your feedback!
Frederick S.
Spent 2000 for lift recliner and it broke after 4 months. Paid 200 for service repair and have not heard anything for a week. I am very unhappy with med mart!!!!
Response from Med MartMay 21, 2023
We are working on assigning a technician for your repair. Please stay in touch with the repair department and they will provide updates as soon as they have them.