Med MartReviews of medmartonline.com

Extremely helpful, pleasant, and efficacious. My question was somewhat obscure, so the Rep offered to call the manufacturer to verify and clarify the width of a walker I was interested in. The Rep called me back shortly. I was pleased with the company's response, and I ordered the walker.

You were able to match a lower price offered by another company.

BEWARE OF A COMPLETE LACK OF CUSTOMER SERVICE: I recently, April 2023, bought $10,000 worth of medical equipment for my wife. She's returning home from an extended stay at hospitals and Rehab. The top of the line, Lyncare, by Drive medical hospital grade bed for the home doesn't work. Hasn't worked, brand new, out of the box when delivered. It took multiple phone calls to get the bed installed in the bedroom, as delivery was placed in my garage and because I didn't request the "white glove service" at the time of placing the order, Medmart told me they couldn't give me the white glove service and forced me to order that from WSR; a company they use to provide the same white glove service. If I had ordered it at the time of purchase. I needed the bed installed on a different day than the day that delivery was scheduled. A simple request. 2 weeks later, 2 "techs" showed up to bring the 250lb bed into the bedroom and set it up. After some difficulty on doing so, the bed was set up and I was given a demo of its operation. It didn't work at first, but finally, seemed to be operational. THAT NIGHT, the bed moved into a trendelenberg position, on its own and hasn't worked since! Thank God, my wife wasn't in it! I have placed numerous calls into the "help desk" and have received NO help at all. They asked me to send a video, showing how I was attempting to operate controls. The video, clearly shows that non of the controls work. They insisted on sending out a tech from WSR, which I agreed to, as it seemed a reasonable request. A week went by, finally the tech showed up and after consulting with the manufacturer was also, unable to get the bed to move at all. I have yet to speak to anyone from management or anyone with decision making ability. The only thing that I've been told is that medmart has to get approval from the manufacturer before I can return the bed. I HAVE REMINDED THEM THAT I DIDN'T BUY THE BED FROM THE MANUFACTURER. I bought the bed, from Medmart. I am their customer. They don't seem to understand that detail. Unbelievable!, Bottom line: MY EXPERIENCE HAS BEEN THAT IF YOU HAVE A PROBLEM WITH ONE OF THEIR PRODUCTS, IT'S A MAJOR PROBLEM, AS MEDMART, EFFECTIVELY, HAS NOTHING INPLACE TO HANDLE THE SERVICE OF A MECHANICAL NATURE, OR WORST YET, TAKE RESPONSIBILITY FOR SELLING A PRODUCT THAT IS CLEARLY DEFECTIVE. AND, let's face it, sooner or later any electical medical equipment, wheelchair, bed, hoyer lift, etc Wil need service at some point. STAY AWAY FROM THIS COMPANY. THEY ARE NONEXISTENT, the second there is a problem. I am disappointed and disgusted by the complete lack of customer support. My Shipment #11000137538 for Order #1000140323.

I'm always informed of what is new ... low prices ..lots of choices on products available...with no pressure sales. I have purchased 3 items so far and I'm very satisfied. Great company...recomend to friends in need.

Please don’t destroy my good feelings by making me do more than I want to do in reply

Everyone was so kind! Thank-you with all of your help with my purchase.

Darrell was knowledgeable and polite

Kristen was very polite and professional. She was knowledgeable and answered all my questions. I love that the website still had my order. Very easy and useful website.