Kiyomi T.
Poor customer service
I sent an email regarding an order that had a specific ship/arrival date but I had still not received a shipping confirmation. It’s been 3 days and I still haven’t gotten a response and I needed this item by a certain time. I am disappointed by the customer service, the lack of communication and the false advertisement on delivery.
Response from Med MartAug 3, 2023
Although a rarity, due to unexpected/unforeseen delays there could be a circumstances where the website does not reflect an accurate date. We have product specialists available and a chat option for customers to utilize if they need/want to confirm. However, this is such a rarity and I want to apologize for the inconvenience.