Med MartReviews of medmartonline.com

Customer service was great

Phone representative Mike was very professional and considerate and kind, with a strong voice to hear on the phone.

Ordering was easy.

It was easily after I found out the first Oder didn’t go through

Mike helped me choose just the right lift for my truck. I was looking at some serious cash on some options but he steered me right and even helped set up the financing for me. I’m glad I chose to call finally because I was really lost. The transaction was smooth until Bread got my account mixed up with another person’s but they straightened it out quickly too and now I have exactly what I need for transporting my chair. I’m looking forward to getting out and about again!

I received my batteries in a timely fashion. My order experience was easy and I will always shop with you guys!

Bought this chair for my dad (~86yo who is 6'0" tall). The information on the website is very misleading. The large chair has 2 different measurements on the MedMart site (One says it fits 5'10"-6'4", another says 6'0" and up). Called the manufacturer and they have a 3rd measurement - The manufacturer says it fits 6'2" and up. Needless to say - based on the information and a 6'0" person, this chair was huge - feet don't reach the ground, headrest is a good foot above the head!!!! Not only that the individual measurements on the website (such as from the seat to the top of the back says 31" in reality it is 35"). They won't do anything about it unless you go and buy a special ruler ($30+) to show the measurement - I already showed the measurement with the tape measure. They are not helpful AT ALL!!!! All they do is give you the link to the manufacturers spec sheet (Which doesn't match the delivered product) and the manufacturer tells you to talk to the distributor. They also gave us some crazy story about the different size of people! They also advertise free shipping. Beware!!!!! If you need to exchange or return your item you will pay this "free shipping" ($170) along with return shipping and a restock fee (They quoted us 25% even though the website says 15% and we finally got it to 10%) Based on our experience we would NEVER do business with this company again! Even though after weeks of hassle and back and forth and paying an additional $529 we got a smaller chair which my dad loves - we will not buy the chair for my mom from these guys because of the ridiculous lack of customer service. I am convinced that they must believe that their customers are a "one and done" purchase so they don't really care if you are satisfied or not.

My questions were answered. Agent was patient, helpful, friendly and was honest as far as I could tell