Med MartReviews of medmartonline.com

Response from Med MartAug 21, 2023

Hello, We reviewed your order and I understand where some confusion occurred. Our site shows the SHIPS BY date which is not the receive date. We send tracking to your by email which will reflect those updates each day. Your order was placed with us 8/15 and was picked up the morning of 8/17. Delivery will occur 5 business days later so long as delivered on 8/24. I do understand you thought "ships by" may have meant delivered by but with freight shipments of this size, there is a process and travel-time to consider. I know you placed this order on our site on your own which is perfectly okay but please know we have product specialists and a customer service team that are on stand-by via phone to happily help answer any questions prior to placing an order or post-order. We do sincerely appreciate you for choosing us and hope we can help clear up any confusion in the future. Thank you!

Response from Med MartAug 21, 2023

Dear Otis, We apologize for any inconvenience you've experienced due to the delay in receiving your ramp. We understand the urgency and frustration that can arise when expectations aren't met, and we sincerely regret any inconvenience this has caused you. We take your feedback seriously and are actively working to improve our shipping and delivery processes to provide a more accurate estimation of delivery times. Your experience helps us identify areas for improvement, and we're committed to making the necessary adjustments to ensure a better experience for all our customers moving forward. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your trust in us. Thank you for bringing this to our attention. Best regards, Med Mart Team