Med MartReviews of medmartonline.com

I cancelled my order right away after I placed an order. I called the customer service and they said they will process the refund. It has been 26 days since the refund request. I called the customer service multiple times to follow up and the answer is always the same. 5-7 business days, request sent to the management. Why is this simple process taking so long? You are so quick to take the money yet so slow in refunding.

product was researched for me before the order was placed

Answered all of my concerns. Gave me confidence in the company and product

My experience with ordering (which is what this review covers) was overall pretty good, but definitely had issues: the welcome discount code disappeared so quickly I could not remember it clearly other than it was to be 12% and when I opened my email the code there was only 10%. Two percent is not much but when prices are high and my wife and I are I are on a fix income two percent is two percent. So I went back to the website and use another of our email addresses to get the original code. The other two issues were- offering protection for the shipping & a problem of spinning wheels in the middle of my order before I'd completed it. Asking customers to pay for shipping protection, really? Should your company not be responsible enough to carefully package and ship each item? I know even small Mom & Pop operators like my wife on eBay and Etsy task great pride in packaging their merchandise without extra charge or without the drama of scare tactics like that - from my perspective it is not a good look for your company. As far as the spinning wheels during the ordering process, who knows? Maybe my Internet maybe your system. I only mentioned it in case other have had the same issue, hopefully not & thankfully all worked out in the end (or so I'm hoping 😉). Otherwise, it was easy peasy and I've heard good things about your product.

The help I received from the support team.

I know nothing about hospital beds. Christine was so helpful. She was patient, informative, and helped me make the best choices.

Friendly, Helpful, Answered all my questions. Thanks for being there for me.

Christin was very friendly and helpful. She answered all my questions and double checked to make sure she was giving me the correct answers.