Sheree H.
The worst possible experience!
Initially, when I placed the order for what I thought was going to be a great and correct chair for my sister, who is now wheelchair-bound, has turned into a nightmare! The order and sales person handled everything perfectly, and we were hopeful that everything would be sent to us in the manner in which we paid an ordered. However, it has definitely not occurred. The only thing that has been delivered properly is the color selection. We paid for a size small microfiber, and received a larger sized leather chair instead. It was initially delivered to the wrong address and the supposed white glove delivery service that I paid for didn’t happen until two weeks later. That service amounted to a 30 minute set up of the chair and unfortunately they removed all the shipping materials which I am now told I need to be able to return an incorrect chair. How can a wheelchair bound person deal with such a request first of all? How can you return some thing when you don’t have the proper information? I’ve sent their customer service team the serial number of the chair and they are reporting that it was the correct order but that is definitely not the case and if somebody would only come out and take a look at it, they would be able to see that immediately. Also, now they are saying that in order for me to either return the chair or get something different that it’s going to cost me additional money in the way of a refund request and additional time up to 30 days to resolve it. That is totally unacceptable, especially since it was not correct to start with. I am sorely disappointed with the service. I have received with this company and intend to contact Better Business Bureau if needed and also to seek out other options with refunds or some thing. It is not acceptable to behave this way as a company. Just take note that if you are considering this company to think twice before you do . I have been pushed through to four different customer service representatives, and each of them is giving me the runaround asking for different information and now basically providing an option that is not acceptable. If you have been lucky enough to have a different experience, good for you! But from my perspective, it has been a nightmare. I only wish I had the time I have spent sending emails and talking on telephone calls and dealing with improperly, trained and prepared people. By the way, this order was placed on September 23 and here we are near the end of October, and still no satisfaction!