Med MartReviews of medmartonline.com

Lynette did a Great job. She’s helpful and very professional.

Once I had purchased the ramp the customer service was terrible. My order was lost and I was not informed. I kept being told it was on the way. It took nearly 2 months for my ramp to arrive and then there was a part missing. That took another 2 weeks. I was not given answers when I called and felt like I was not an "important" customer anymore. This was my first time purchasing from Med Mart and it will be my last.

Very good people to deal with.

Website was easy to use. I called on my order and found everyone very helpful. Looking forward for my order to arrive thanks so much.

Very easy to find what I needed and easy to order

I ordered a VivaLift!® Elegance 2 Lift Recliner for my 90 year old Father-in-Law who needs assistance with standing and has extreme mobility issues. The order was placed on line on 1/20, and the chair delivered on 1/29. The chair was put together per the instructions, and nothing worked. The chair was motionless and the controller that instructs the chair to move and lift in various ways was heating up to the point you couldn't hold it. Obviously, something was terribly wrong and the hand controller, in my opinion, was a fire hazard in its current state. I immediately called and reported the issue to the manufacturer and MedMart. And this is where the run-around and finger pointing begins. Please keep in mind that the chair is not functional, and we had to order a rental chair to help my Father-in-Law. Additional expense that we should not have incurred. Based on the call to the manufacturer, they sent me to a third part repair service. I spoke to their technician on 1/31. Went through all recommended steps. Nothing - the chair remained motionless and the hand controller heated up. I called MedMart, a ticket was opened. They were looking for a tech: "The manufacturer is locating a technician in your area." Multiple calls, more run around, and no estimate for a tech or potential repair. Not a mention of replacement. Yesterday, 2/2, I asked to escalate the scenario at MedMart and Pride Mobility. Both assured me of a call back within the hour from a manager. Both companies explained at length and in nauseating detail that their customer service has no way - literally no mechanism - to transfer me to a supervisor or manager to help resolve the issue. My only option was a call back. By this point I am exhausted, angry, and feeling used. My Father-in-Law remains in a rented chair, and we await a call back that I'm not sure is going to happen. A point to note, after several calls to MedMart's customer service, and yes I was animated and angry at the situation, MedMart's customer service representative hung up on me. She willfully and purposefully disconnected the call. She couldn't have cared less. These companies quickly took my payment. Both companies are not quickly resolving the issue. At this point, unless expedited measures are employed to resolve the issue, I will never purchase anything again from MedMart or Pride Mobility. For validation purposes here's the order number: 1000186621. And here's the ticket number: 601102. *Update 2/6/24* MedMart Team, Your reply comes a bit late in the process to resolve the situation. I have yet to receive a call from you. Your team has chosen to use brief, and in my opinion, non-compassionate emails. Let's review a few facts. Based on a conversation with Pride, MedMart sent an email to them on 1/30 regarding a repair. They replied with approval on 1/31. We received a short email from your customer service team on 2/2 advising MedMart was still working with the manufacturer. Seems odd, as Pride advises they approved a repair on 1/31. To the best of my knowledge your exchanges with Pride were via email, no live conversations occurred. The repair ticket was opened (exact date unknown) and transmitted to Mobility City in my local area. That ticket contained a transposed phone number. The reason I know these details is because I made a call to Pride and spoke with someone to verify details and facts of this scenario. I knew by 0900 on 2/5 that a technician was being dispatched because I called Mobility City and confirmed the appointment. It was then that I also discovered the contact number had been transposed, and they would have never reached me. It was quite interesting to read a few hours later that MedMart confirmed a tech being dispatched. That only occurred because I connected the dots, not MedMart. Indeed, the tech verified the chair was inoperable and a fire hazard due to the hand controller heating up. The parts are ordered, and likely the final repair or replacement will be about a week or two away from final resolution. My Father-in-Law remains in a rented lift chair at an additional cost of $100/week. A cost we should not have to incur. Any thoughts on how to reimburse us for that? A few additional facts to this response, I've emailed David Fesman, President of MedMart, and have not yet received a response. I've also left a voice mail message for Lindsay (not sure of spelling) in your Kettering, OH, office. She has not responded either. To date, MedMart has not made a single call to me to verify information, validate contact points, or attempt to connect on a human level. MedMart Team, your emails and non-human connectivity during an escalated situation are not acceptable. Please call me if you have the authority to make decisions about resolution of this situation. 2/9 Replacement Chair here!

Lyn was able to help me attain the chair I needed for my husband’s needs. She was patient, answering all my questions and guiding me. She efficiently prepared an invoice to expedite billing as my husband is home on Hospice and time is of essence. Thank you Lyn

Excellent customer service, Fast shipping, Excellent products. My 90 year old mom LOVES the foam mattress that came with her hospital bed which she also loves because, with very weak finger strength, she can control the head and foot end of her bed to her liking without having me sit next to her waiting for her to have me change it for her like we did in the nursing home. Everyone at the nursing home had difficulty raising and lowering mom's bed for her with the antiquated controller they had.