Pamela M.
Great customer service
Great customer service. Thank you Stacie. You were very helpful.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Pamela M.
Great customer service. Thank you Stacie. You were very helpful.
Cindy G.
Then who helped me was very professional and could give me quick easy answers to all of my questions. Thank you.
MM
Bed took a LOT longer to come than the CSR said it would. No updates, no tracking provided. I had to call & then was told the sheets wouldn't ship til first week in April...I had never been informed of this. The communication from this company is terrible to nonexistent. The customer service is the same. Also, their website says they price match...well they don't. While on live chat with their CSR, I mentioned that shophomemed.com has a package of same hospital bed with hospital tray table and sheets for $911.00. She looked at their website and acknowledged that was true. So, I asked what will you charge for this package? She said ours is $930.00. NO offer to price match. Why did I then (admittedly stupidly) order from Medmart instead of shophomemed.com? Because the chat CSR assured me they would ship it faster and I needed it sooner rather than later for my mother. Wrong! It did not ship faster. I barely received it yesterday, my mom comes home from SNF Friday and we still need to assemble bed. There had better not be any damaged or missing parts or we're up a creek with no paddle. I do NOT recommend this company and will never do business with them again. Their CSR basically lied to me, did not follow their own website claim to price match, they don't communicate with customers who have placed orders. DO NOT...DO NOT...DO NOT...purchase anything from this company. Lesson learned.
Response from Med MartMar 22, 2024
I apologize for your dissatisfaction. We take pride in our customer service and do not like to get this type of feedback. However, we do welcome it as it provides an opportunity to grow if there is validity in feedback provided. Since there is not a PO associated with this review, I am not able to ensure everything was received and is working order. Please contact us if we are able to provide further assistance. Thank you, Medmart team
Gary W.
Chris was very good on helping me with my sit to stand lift. Giving me sku number.
Angela W.
Do not trust this company!!!!!!! The repair department is very rude and nasty!!! Set me a defective scooter and did not want to take it back or refund me. My money only wanted to send more defective parts. Please go to another company.
Response from Med MartMar 22, 2024
I apologize for your dissatisfaction. We take pride in our customer service and do not like to get this type of feedback. However, we do welcome it as it provides an opportunity to grow if there is validity in feedback provided. Since there is not a PO associated with this review, I am not able to ensure this was resolved, but am hopeful it is. Please contact us if further assistance is needed. Thank you, Medmart team
John M.
Sorry sorry sorry
Response from Med MartMar 22, 2024
I had the opportunity to look into your order, and without much context from your review, I am assuming you are disappointed with our return policy. Your order was organic, meaning you placed this order without speaking to a sales representatives. In order to avoid dissatisfaction, it is mandatory for all organic customers to acknowledge our return policy prior to checkout. I apologize for your dissatisfaction, but we go to great measures to be as transparent as possible. Thank you, Medmart Team
Katherine H.
Well they did a good job of helping me get the right scooter that will last me years to come and made sure I had everything I wanted
Catherine F.
Customer service (Tim) was excellent. He was kind and friendly. Helped me place my order.