Leslie S.
Easy order process
Easy order process. Customer service rep was kind and professional.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Leslie S.
Easy order process. Customer service rep was kind and professional.
K S.
Installation experience terrible I bought equipment online They dropped it in my driveway and the installer didn't show up for 3 weeks The equipment js still having issues after install and the installer came in from out of state so no one here to fix issues . The information on the order was for my mother . I called 12 times was disconnected 4 times and delt with some very rude people . I learned my lesson Medical equipment should not be purchased online . The installer came from another state and when we called for service we were told it would take 2 weeks Not a great business model for people who need this equipment to stay safe Who puts the order number in a review ?? This is typical of this company Denied all responsibility This equipment was for my mother and I have a contract and an order number Seems like your company just wants to deny responsibility for poor quality and service . Stop hiring handymen who are not trained well to do work that needs specific training . Do not buy from this company !!! No one from trust pilot contacted me Now you have really made me angry I am going to register as a verified reviewer on every review site I can find and tell them not to shop with tour company You are horrible !! I have called your company multiple times I will never call again I will keep posting negative reviews and tell anyone who ask not to deal with you Your company should be investigated
Response from Med MartNov 27, 2024
Unfortunately, with the information provided, I am not able to find this order to check the status. I need the PO or the email of the person who placed the order to pull the information. The name, phone number and email are not associated with any order with us for us to reference. Based on this, this experience was with another company. Anyone that has installation service with us would have an order to reference. Update 1/21/25 - you were asked privately by Trustpilot to supply details for this order. The details you provided are not in our system for any order. i am interested in responding to the review accurately but I have to reference an order to do so. Yes, Trustpilot did reach out via email because I can see the reply you gave with a name, an email and a phone number, none of which pull up for us in any way. You're welcome to call and put in a request for a member of management and reference this review also; 888-260-4430 x1.
Julio Q.
Great experience.Tooke me only 5 minutes to have my deal done very sireous company.
William D.
Wheelchair was delivered the next day and was what I wanted. I live one mile outside a town with one stoplight. Can you say in the sticks.
Kendrea S.
Sean was absolutely Amazing! He was kind, patient and extremely helpful!!
John Y.
Great knowledgeable customer service. Stacey was a big help with educating me on the working of your GoRide CRZ Compact Power Chair. Very personable.
Hafiza R.
Excellent customer focus and efficiency !
Paula L.
I worked with Darrell he was just a joy Talk to uafte6i receive my scooter