Thomas K.
Don't Buy Anything and Expect a Refund
I was in the hospital for six weeks, and the physical therapist suggested that I have a bedside commode when I went home. I went online to the MedMart site and chose a commode to purchase and did so. I wasn't sure if I was really going to need it but decided to get one just in case. When I got home, it had arrived, but I told my wife not to open it because I was doing so well that I didn't think I would need it. So, I decided to contact MedMart to see about how to return it. The lady that I spoke to said that I could return it but that I would not get a refund because I would have to pay shipping and other restocking fees and that there wouldn't be any money left for a refund. The total cost of the commode was $58.22. She also told me that I could just keep the commode, give it to a friend, sell it, or donate it, but there was no way that they could give me any kind of a refund. For a company as large as MedMart, I would think that they would have some kind of refund policy that would not stick the customer with an unwanted item. I will not be returning to MedMart to buy anything in the future. I should have bought my second choice which I found at Amazon. They would have given me a refund with no strings attached.
Response from Med MartDec 12, 2024
We understand your frustration with the return process and the associated fees. We strive to provide our customers with a positive experience, and we apologize that this was not the case for you. We value your feedback and will use it to improve our policies and procedures.