Med MartReviews of medmartonline.com

The reason I bought the scooter was because of gentleman named Darrell that I talked to. He helped me through the purchase until I was completely finished very helpful. Great people like Daryl are raising your company is so successful. God bless y’all have a great Easter and thank you for the scooter and thank you for the gentleman named Darrell.

It was a pleasure to talk to you and your very knowledgeable thank you for your assistance

I have received only the head board and foot board. The bed itself was never delivered. I am still waiting for delivery of the bed. I understand the manufacturer is being advised.

After the order was placed Sean called, to let me know it didn't include the track. He worked with me to get that ordered also. Everything was delivered quickly. And the communication was great.

Won t go in grass when wet. Not much help for me. I THINK it was built for city people.

It was really easy to make the purchase. When I called the lady, I spoke to, she was very helpful and honest . As I was looking at two different chairs.

It is amazing. He loves it. I'm so happy I decided to surprise him and purchase it.

This is a difficult review because in the end, the actual unit is quite good, but the process of getting my TRUS-T-Lift, 120” was an absolute nightmare. Ordered January 7th and did not get until March 21. I had to sign waivers, the elevator guy had to sign waivers and the ship date kept getting pushed back. Meanwhile I was driving up the hill, around my house to get in and out since I have a walkout basement and because I am in a wheelchair. In Maine mud season comes, which made it impossible to get up my hill and into my house. Medmart knew this, RAM knew this. When I finally got the unit the emergency stop button was not wired correctly, one of the stops was wired incorrectly and the metal panels to the top and battery box were bent, and the black panels to the car were all scratched up. I had to paint them so they don’t rust. Also, the order clearly states 8” ramp included, well they elected not to include it because my unit is enclosed. True enough, but it was designed around a ramp being included, so now I have to modify my enclosure and threshold. When contacted, Medmart said since it is enclosed I don’t get it after I asked it be shipped to me. This was never told to me and lots of money was spent having a proper enclosure set up for what I needed, not what they decided I needed. In defense of Medmart, Ram manufacturing sucks, plain truth, and always has. Email or call them for info and they never respond. It has always been this way when I needed parts for my previous unit. This is my second Ram elevator, this one replacing the old one. But three months to get an elevator should have been disclosed, and the moving ship date for 6 weeks was clearly unwarranted. How about just being honest? Driving up my snowy and muddy hill caused me to slip off into the woods several times, costing me several thousand dollars in car repairs. It got so bad I had to get out of my car, onto an ATV I borrowed and drive up the hill where my spare wheelchair was left outside. I’m a 62 year old man with 40 years being a non-walking paraplegic. That means my body has been beaten up for 40 years and having to get on an ATV twice a day is no easy task. No one really cares, and Medmart made me feel like I was being a pain in the neck as I emailed once every 7-10 days asking for a real status. And waited, waited, crashed a car and spent all that time stressed to the hilt hoping I could get in my home each day. So, the unit works great, purely because I had a good installer who was able to diagnose and fix the issues shipped to me. And elevator guys aren’t cheap, so I spent a lot more fixing their manufacturing errors. Medmart got it done, but I felt I had no advocate for me after I spent $14,000 and paid right away when ordered. I hope this is my last lift. I will say they were always polite, that is something.